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Field Service Technician

3 months ago

Boston, United States Risen Bits LLC Full time

We are looking for a self-start

“Field Service Technicia

to perfo
- service jobs, usi
- our third party ticketing system ap

, installed on yo
- smartp

one with
- timedia capa
- ities, G
- enabled. We prov
- hardwa
- and soft
- e support for diff

t types of
- ients from Corporate offices, Governm

t, Fast foo
- hains, Hospitals and more, located in
- range that can be from 40 mile
- r more from your zip code (Paid Mileage). W

need a te
- with the best avail

ility and the tools
- knowledge required to complete the types of the job below

Type of Works -Deskt
- Laptop -Network
- Point of Sale (POS) -P

nter/copier -CCTV / Alarm Systems -Low Voltage Cabling -Server Hardware/Software -Automated Teller Machine (ATM) -Fiber Cabling -Pro A/V, Digital Signage -Smart home -UPS backup and maintenance -Rack & stack -Kiosk installation/maintenance -PC imaging *A day in the life of our Techs includes:* - Providing on site services and customer support following our client’s guidelines for each site. - Performing on-site installations, uninstalls, repairs and preventive maintenance actions as require by the scope of work provided from our clients. - Using any hardware sent to us (Either to clients location or directly to your shipping address) and taking ownership on making sure parts are installed and shipped back to clients via shipping carriers (USPS, FedEx, UPS, DHL etc.) - Work in collaboration with other Risen Bits LLC techs, for larger scale projects at customer premises and being able to follow instructions from Lead Engineers or taking ownership if you are the lead. *WORK SCHEDULE* This is a Monday - Friday schedule. Might require overtime or weekends Generally, service requests may start anytime from 7 AM and end at 5 PM or until finish This position requires the ability to provide short notice over high priority tickets (flexibility is important) Travel, overtime, and work-hours other than Monday-Friday may be required *REQUIREMENTS* - Ability to troubleshoot, test, repair, and service hardware in general. - Must be proficient in English - Ability to work flexible shifts and to adapt to changing work schedules - Excellent customer service and communication skills with clients of all tempers. - General skills in Microsoft Office tools. - Must have own set of basic tools. - Reliable transportation. - Smart Phone with multimedia capabilities (Android or iPhone) - Successfully pass the drug screen, motor vehicle report (MVR) and background check (we do not check your credit score) *Specific duties, activities and responsibilities include but are not limited to:*
- Have strong communication skills and the ability to interact with all levels of management.
- Must be able to follow directions when given a task from Operations Manager or designee in charge of install.
- Familiarity with networking technologies and troubleshooting.
- Provide preventive maintenance in customers hardware as requested.
- Document all inspections, maintenance, repair work and submits paperwork in a timely basis.
- Maintains clear and concise business communication, both oral and written.
- Manage all onsite test tasks (Order, install, and return parts)
- Diagnose errors or technical problems and determine proper solutions
- Follow all company’s filed procedures and protocols *Other skills and abilities needed for this position*:

- Demonstrates ability to manage multiple tasks in a professional and timely manner
- Mechanical Aptitude - Ability to correctly interpret maintenance manuals, schematics, and wiring diagrams.
- Perform physical aspects of the job, including heavy lifting of machines
- Flexible schedule
- Professional development assistance Experience level:

- 1 year Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Overtime
- Weekends as needed Education:

- High school or equivalent (preferred) Experience:

- Technical support: 1 year (preferred)
- IT support: 1 year (preferred)
- Field service technician: 1 year (required) Language:

- English (preferred) Ability to Relocate:

- Boston, MA 02110: Relocate before starting work (required) Willingness to travel:

- 75% (preferred) Work Location: In person