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Advocacy and Community Engagement Manager

4 months ago

Boston, United States More Than Words Full time

**Admissions and Community Engagement Manager**

**(Boston and Waltham)**

**About More Than Words**

More Than Words (MTW) is a social enterprise that empowers youth, ages 16-24, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.

MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW, and it extends to our commitment to ensuring our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.

**The Opportunity**

More Than Words (MTW) seeks a dynamic, highly motivated professional to manage the referral, admissions, community outreach, and case file management systems for our youth. The Admissions and Community Engagement Manager will help lead outreach, community engagement, and referral efforts to build partnerships and a robust and diverse pool of mission-fit youth applicants for ongoing training rounds at both the MTW Waltham and Boston locations. This is a full-time salaried exempt position.

**Key Responsibilities of an Admissions and Community Engagement Manager include**:
**Admissions (35%)**:

- Communicate with interested youth and referral partners about MTW and the admissions process.
- Reach out and follow up with referrals partners and key collaterals including state agencies, nonprofits, and families to obtain all necessary information to complete the admissions process.
- Proactively outreach to cultivate existing community partnerships and establish new partnerships to ensure referrals of mission-fit youth to MTW.
- Assess success of youth trainees to communicate with collaterals about process.

**Readiness Management (25%)**:

- Support lead staff in the readiness pre-employment phase.
- Conduct Readiness assessment with new youth trainees.
- Work with readiness youth weekly on enabling conditions to best prepare for core social enterprise.
- Facilitate housing, court, Department of Children and Families (DCF), and Department of Transitional Assistance (DTA) meetings with the appropriate staff members.
- Ensure that most readiness assessments threshold areas have been met prior to youth’s transition to the Core Social Enterprise (CSE).
- Upon youth’s completion of readiness phase, facilitates a transition meeting between youth and CSE staff.

**Case File Management (20%)**:

- Create and maintain youth admission files with fanatical oversight of compliance around all key documents signed and entered in the Salesforce database.
- Coordinate with government agencies funding youth slots to ensure appropriate referrals, approval process, paperwork, compliance, and reporting.
- Proactively liaise with Advancement Department around documentation and compliance with Government contracts and grants that fund some youth referrals.
- Build out a touch point system with collaterals and new partners to support ongoing referrals and updates about current youth.

**Performance Management (20%)**:

- Continually updates the Salesforce database to ensure accurate and timely tracking of all efforts, partnerships, and advocacy.
- Use data to routinely ensure that MTW is improving its retention rates. Use key performance indicators (KPIs) to track and monitor the impact of this role.
- Oversee effective use of database to track all contacts with referral entities and use regular reports to evaluate outreach efforts, track and interpret analytics regarding pipeline development to strategically focus time and other resources.

**Skills and Experience**
- A passion for working with system-involved young adults and a strong commitment to the mission of More Than Words
- Skills and experience working with recruitment, admissions, partnership development, marketing/communications, and/or community organizing
- Critical attention to detail and ability to track process steps and ensure follow through and completion by key deadlines
- Significant relationship and/or client management experience; excellent executive presence and client building skills, with focus on details and follow through
- Strong interpersonal skills with the ability to motivate a wide variety of people and quickly build rapport, trust, and credibility
- Knowledge, understanding and experience working with the Department of Children and Families (DCF) and other state agencies preferred
- Strategic thinker with a demonstrated ability to use data to drive decision-making
- Proficiency with databases, preferably in Excel, and Salesforce
- Strong critical thinking skills and ability to problem solve a range of