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Assistant Front Office Manager- Aka Beverly Hills

3 months ago

Beverly Hills, United States AKA Hotels & Hotel Residences Full time

**AKA BEVERLY HILLS is hiring for a Assistant Front Office Manager**

The sleek furnished Beverly Hills apartments at AKA are distinct from any other luxury extended stay in Los Angeles. Situated at Crescent Drive and Wilshire Boulevard, AKA’s Beverly Hills luxury extended stay is an exclusive and contemporary residential oasis.

Our Team Members enjoy very generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements.

**We’re looking for someone with**:

- Demonstrated strong resident service, problem solving and decision-making skills.
- Demonstrated energetic, self-motivating and a “can do” positive attitude.
- Proficiency in English (written and oral).
- Proven strong background in Room Operations
- Minimum of three to five years of Guest Service experience.
- Ability to be flexible with work schedule including nights, weekends and holidays.
- Meticulous attention to detail

**In this role you will be responsible for**:

- Assists with overseeing the Front Office, Reservation, and Door.
- Maintains resident confidence by maintaining service levels; garnering “repeat” visits
- Auditing reservations to ensure all residents’ requests are in order to their arrival.
- Maintaining communication with residents (before, during, and after stay at the property)
- Revising surveys and contacting residents when needed depending on their review regarding the service and product
- Reviewing shift notes and reaching out to troubled residents to assure that the issues have been resolved

The hospitality industry requires varying schedules to support the business needs of the hotel.

**ABOUT SHK MANAGEMENT, D/B/A KORMAN COMMUNITIES, PARENT OF “AKA”**

Built on a sound foundation of family values forged over a century ago, Korman Communities carries forward a name synonymous with integrity, market savvy, and proven performance in the real estate development, investment and operations arenas. Korman's reputation reflects four generations of dedication and business acumen, resulting in the construction of more than 40,000 single family homes, 6,000 condominiums, 16,000 apartments and townhouses, 4,000 hotel suites, and 2,000,000 square feet of commercial space.

Korman's original furnished apartment concept, conceived of fifty years ago - short-term, furnished apartments in a traditional multi-family residential setting - has evolved to an innovative residential hybrid for travelers and discerning business persons seeking flexible-stay furnished residences.

Today Korman Communities is a fully integrated, multi-dimensional real estate company with development, management, legal and financial capabilities operating throughout the United States. The portfolio is comprised of 20 properties under two brands - AVE suburban garden-style and mid-rise communities, and AKA urban high-rises in prime locations.

Pay: From $67,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Evening shift
- Night shift
- Weekends as needed

Work setting:

- In-person

Work Location: In person