Spa Assistant Manager

3 weeks ago

Beverly Hills, United States Maybourne Beverly Hills Hotel Full time $68,500 - $72,000
Job DescriptionJob Description

Assistant Spa Manager

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Assistant Spa Manager is responsible for the management and day to day operations of the spa and for the department’s development of long-term directions, in support of the hotel’s, Mission and Values; including profitable financial management, effective leadership, excellent customer service skills, and supervision of department requirements and standards. Must possess strong business and organizational skills as well as have creative energies and the ability to motivate and inspire a talented and diverse spa team.

Roles and Responsibilities

Job duties include; although are not limited to:

  1. Create a supportive and professional environment that consistently delivers a spa experience that exceeds guest and associate expectations.
  2. Assist with the screening and selection of all qualified spa candidates, communicating performance expectations, providing associates with ongoing feedback, mentoring, and conducting official performance reviews.
  3. Provide colleagues with coaching and counselling as needed to achieve performance objectives to reach their fullest potential.
  4. Oversee operations in the spa department including Massage, Skincare, Nails, Salon, Guest Reception, Locker Rooms, Spa Retail, Spa Membership, and the Fitness Center.
  5. Develop and monitor financial strategies to increase revenues while controlling operating expenses, monitoring annual budget and forecasts, reviewing monthly financial statements, utilizing yield management strategies, implementing inventory management and purchasing procedures, as well as monitoring and adjusting staffing levels, spa service appointments, and operational expenses, to maximize spa profitability.
  6. Develop and enforce standard operating systems, to ensure the facility is maintained to luxury spa standards.
  7. Train, supervise, and motivate spa staff, including therapists, receptionists, and attendants, to maintain service standards.
  8. Train colleagues with Forbes Five Star standards.
  9. Assist in administrative duties such as schedules, payroll, forecasting, and hosting operational and departmental meetings.
  10. Collaborate with the marketing team to promote spa services, packages, and special promotions to attract a diverse clientele.
  11. Monitor financial performance, prepare budgets, and analyse reports to identify areas for improvement and growth.
  12. Conduct regular staff performance evaluations and provide constructive feedback for skill enhancement.
  13. Handle guest inquiries, complaints, and feedback promptly and professionally.
  14. Stay updated on industry trends, new treatments, and techniques to enhance the spa offerings.
  15. Ensure the overall cleanliness and ambiance of the spa facilities.
  16. All positions may perform additional duties as assigned based on business needs that may be outside the scope of normal duties.

QUALIFICATIONS:

  1. 4-6 years of spa experience; 3 years in a leadership role.
  2. Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
  3. Proven experience in spa management, with a track record of success in delivering exceptional guest experiences.
  4. Strong leadership and team management skills.
  5. Excellent interpersonal and communication skills.
  6. In-depth knowledge of spa services, treatments, and wellness trends.
  7. Proficiency in using spa management software and Microsoft Office Suite.
  8. Ability to analyse financial reports, manage budgets, and drive revenue growth.
  9. Adept problem-solving skills and the ability to handle challenging situations calmly and professionally.
  10. Certification in spa management or related field is a plus.
  11. Excellent organizational and time management skills.
  12. Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.
  13. Book4time knowledge preferred

PHYSICAL REQUIREMENTS:

  • While performing the duties of this job, the colleague must be able to remain in a stationary position for extended periods of time
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery, such as a computer, copy machine, printer, etc.
  • Constantly communicates with vendors, clients, and staff members, therefore must be able to communicate, converse with, and exchange information
  • Must be able to detect, determine, perceive, identify, recognize and assess from long distances
  • Light to moderate lifting is required
  • Ability to uphold the stress of traveling
  • Moderate noise (i.e. business office with computers, phones, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time.
  • Position requires walking and giving direction most of the working day. Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
  • Must be able to push and pull carts and equipment weighing up to 50 lbs. occasionally.

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.

  1. Go the EXTRA mile in our efforts
  2. Be RESPECTFUL to our guests and colleagues
  3. Deliver service in a CARING fashion
  4. Be OUTSTANDING
  5. Express your own personality – Create your LEGACY
  6. Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

COMPANY BENEFITS:

  • Medical/Dental/Vision Insurance
  • Company matched 401(k) plan
  • Company matched Health Savings Plan
  • Flexible Spending
  • Paid Holidays
  • Paid Time Off

  • Paid Sick Leave
  • Employee Assistance Program
  • Parking
  • Employee Recognition Programs
  • Colleague meals
  • Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*

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