Customer Service Represetative
2 months ago
**Company Overview**:
Voyager Global Mobility and its subsidiaries play a central role in urban transportation in some of the most dynamic cities throughout the Americas. We power more than 10,000 drivers with professionally managed vehicles and resources so they can succeed as entrepreneurs in the ride-sharing economy. Our fleet-as-a-service model—a scalable infrastructure of well-maintained vehicles, driver resources, data and metrics—can be deployed to empower the Uber platform and other noted rideshare services to deliver world-class service anywhere.
The Customer Service/Sales Coordinator is the primary face of the company to our most important stakeholders—our customers This role is essential in ensuring that clients receive exceptional service and support throughout their interaction with our company. The coordinator is responsible for both customer service and sales functions, ensuring smooth operations and a seamless customer experience.
**Essential Job Functions**:
- Provide exceptional customer service in all situations
- Communicate using the phone and computer in a friendly and positive tone
- Perform administrative tasks to help run the office
- Keep up to standard with sales and customer service
- Build rapport on the customer’s needs and work to find them the perfect vehicle for their situation
- Prepare rental agreements for customers
- Help clients with inquiries after renting that involve the rental and billing process
- Coordinate with the remote support team to create customer reservations
- Onboard new and returning customers as they begin a rental contract
- Verify driver and vehicle information is updated
- Offboard customers who are returning a vehicle, including closing their account and completing appropriate charges
- Support the fleet and claims team with the accident/damage reporting process
- Resolve and de-escalate customer concerns
- Actively follow up with customer requests (switches and pickups) and document all actions per provided protocols
- Communicate regularly with office teammates, supervisor, fleet team and remote support teams on the status of customer accounts and requests
- Perform any other duties as assigned
- Must be able to perform essential job functions with or without reasonable accommodations
- Must be able to work onsite; this is not a remote role
**Qualifications Needed**:
- Excellent interpersonal and customer service skills
- Proficient use of Google Suite, Excel, and MS Word Skills
- The ability to adapt and learn quickly
- Superb written and verbal communication skills
- Ability to work in a fast-paced environment
- Bi-lingual a PLUS (Spanish, Arabic, Russian, and any other languages welcome)
Pay: $19.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
**Experience**:
- Customer service: 2 years (required)
Ability to Relocate:
- Long Island City, NY 11101: Relocate before starting work (required)
Work Location: In person
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