![Service Experts](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
1 month ago
Arizona's Dukes of Air
6938 E Parkway Norte, Mesa, AZ 85212
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT
Service Experts Company Perks and Benefits for YOU
Generous PTO provided:
20 paid days off within your first year of employment (vacation & national holidays)
25 paid days off after your 2nd year of employment
No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
We provided wellness program options for free employee medical
Company-provided smart phone, tablet, uniform plan, and tool replacement program
We’ll make you better at what you do with our internal Training Academy
Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
Company-paid employee Life Insurance with options for YOU and your Family
Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
Supplemental benefit programs such as:Legal advice, pet insurance, and health advocacy programs
Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing
Position Summary: As a CSR/Dispatcher, you will work with our national sub-contractor network to support assigned customers and will be responsible for assigning work to those sub-contractors and coordinating schedule dates with our customers. This position is critical to our success and will require strong administrative and communication skills. Also important with this position, is the ability to execute day to day tasks that will allow for delivery of outstanding service to our clients while meeting realistic margin and revenue expectations. This position requires flexible hours and overtime as needed as well as a fast paced and solution minded individual.
Key Responsibilities:
Schedule and dispatch technicians directly and indirectly according to client specifications and requests
Arrange for necessary repairs in order to restore service and comfort to clients
Communicate and relay information from technicians in the field to clients in real-time
Prepare and monitor daily work lists
Create work orders through our software and monitor through to completion
Take incoming calls from clients and technicians in the field documenting service repair completion details
Monitor electronic mailboxes for new service calls, requests for updates, and system generated messages
Operate in multiple software applications both internal and client driven
Build and maintain strong, long-lasting client relationships
Create and present proposals for quoted work to client
Desired Skills and Qualifications:
Outstanding customer service and relationship building skills
Proven dispatch, call center or other relevant experience
Experience in delivering client focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to details
Excellent listening, negotiation and communication skills
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