Customer Care Representative

1 month ago


Salt Lake City, United States Golden Customer Care Full time
Job DescriptionJob Description

Golden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction.

We're Looking For A: Customer Care Representative (Remote)

Location: Remote (Alabama, Arizona, Georgia, New Mexico, Nevada, Tennessee, Texas, Utah, and Wyoming)

Call Center Hours of Operation: All shifts include at least one weekend day

  • 7:00AM-6:00PM MST Monday-Friday
  • 7:00AM-5:00PM MST Saturday/Sunday

Training Schedule: Paid virtual training (4-5 weeks)

  • 8:00 AM to 4:30 PM MST Monday-Friday

The Golden Difference. How are we different from other companies?

  • Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents
  • Employee Stock Ownership Plan (You're part owner of GCC)
  • 401k retirement contribution with company matching up to 3.5%
  • 10 days of paid vacation, 6 days of paid sick time plus holidays
  • Massive room for professional growth and results-based pay increases
  • Actually fun virtual & in-person events

What You'll Be Doing:

  • Handle various accounts simultaneously
  • Research and reconcile problems concerning charges and payments
  • Correct/update customer information as appropriate
  • Document accounts with actions taken/customer requests.
  • Place orders for customers as requested.
  • Track shipments
  • Meet standard call center performance metrics
  • Perform other Duties as assigned

Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don't tick ALL of these boxes.):

  • High School Diploma or GED
  • Strong oral communication skills.
  • Takes initiative in problem-solving.
  • Detail-oriented.
  • Exceptional customer service skills
  • Ability to empathize, build rapport, and de-escalate customers.
  • Working knowledge of call center systems and/or workflows
  • Excellent written communication skills
  • Proficiency with basic Microsoft Office software, specifically Excel and Word

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