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Desktop Support Technician

2 months ago

Cleveland, United States Cleveland Independent School District Full time

**Desktop Support Technician**
1. Basic Requirements
- High School Diploma
- Valid Driver’s License
- 1-2 years’ Experience with Enterprise Editions of Windows 10, MacOS, or Google

G Suite for Education.
- Ability to effectively communicate technology related matters to all levels of administration.
- Ability to maintain composure in stressful situations, involving difficult interactions with customers.
- Ability to effectively document procedures and tasks performed from a technical perspective.
- Willingness to learn new skills and pursue constant professional development
- Ability to lift 60 pounds.
- Ability to travel district wide to perform duties.

2. Preferred Requirements
- Associates Degree in technology related fields (Information Technology,
- Computer Science, Computer Information Systems), or 2+ years’ experience in a technology related field.
- K-12 Technology experience strongly preferred
- Bi-lingual English and Spanish strongly preferred.
- Comp TIA A+, Network+, Server+, or Accredited Industry Certificate strongly preferred
- Experience with helpdesk ticketing systems (Eduphoria Help Desk, Spiceworks,
- Etc.)

3. Basic Duties
- Install, Configure, Troubleshoot, Maintain and Repair desktop and laptop computer systems, Chromebooks, mobile devices (IPV4 Phones, cellular phones, hotspots, Etc.), printers, and peripherals.
- Deploy operating systems via Windows Deployment Services
- Travel district-wide and perform Technology related work orders
- Effectively communicate solutions for technology related tickets to staff members
- Effectively document tasks performed.
- 4. Additional Duties
- Cross-train in various fields within the technology department, and pursue additional professional development as needed.
- Other tasks as assigned by Departmental Leadership.

Pay: $30,000.00 - $50,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Life insurance
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- iOS: 1 year (preferred)
- Windows: 5 years (preferred)
- Customer support: 2 years (preferred)

**Language**:

- Spanish (preferred)

Work Location: In person