Cashier/customer Service

1 week ago

Urbana, United States Wingstop Full time

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never frozen wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

As a cashier at Wingstop, an individual will have to take and give out orders to the kitchen staff. He/she will have to be quick and efficient in communicating with crew members and kitchen staff to make sure the guests get their orders on time. A cashier will have to balance their cash drawers, listen and solve customer queries, and replace food if necessary. The individual has to be an ideal team player as this is a very fast paced and strenuous job, which requires him/her to be in the good books of everyone, including the guests.

**Key Skills/Abilities**:

- Computer literate and comfortable using computerized register (POS) systems.
- Possess great cash handling skills.
- Professional, polite, and reliable even when under stress.
- Must have excellent interpersonal and people skills.
- Must have integrity, honesty and accountability.

**Additional Information**:

- Cashier and restaurant experience a plus
- Food Handler Certification required

**Benefits**:

- Employee discount
- Flexible schedule

**Essential Duties & Responsibilities**:

- Greet and welcome customers entering the restaurant and calling into the restaurant.
- Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
- Accurately process cash, credit card and gift card transactions; verify age for alcohol purchases.
- Answer questions from customers and make menu recommendations.
- Monitor that all orders are read within Company quote times.
- Verify that all wings are presentable and double checking all orders before giving the order to the customer(s).
- Balance the register at the end of the shift; deliver the amount before the next shift.
- Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked.
- Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
- Maintain a professional and presentable appearance according to the company's Uniform Standards
- Receive and handle complaints from the customers and guide to the manager if the problem is beyond the scope of duties.
- Leave customer with a positive, long-lasting impression of their WINGSTOP experience.

**Job Types**: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Shift:

- 10 hour shift
- 4 hour shift
- 8 hour shift

Work Location: In person

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