Customer Service Rep
7 months ago
Customer Service Rep
+ Department: Patient Financial Services
+ Entity: Champaign-Urbana Service Area
+ Job Category: Clerical/Admin
+ Employment Type: Full - Time
+ Job ID: 41766
+ Experience Required: 1 - 3 Years
+ Education Required: HS Diploma/GED
+ Shift: Day
+ Location: Urbana, IL
+ Usual Schedule: M - F 8am - 5pm
+ On Call Requirements: NA
+ Work Location: Carle at The Fields
+ Weekend Requirements: NA
+ Holiday Requirements: NA
Email a Friend Save Save Apply Now
Position Summary:
Responsible for researching, resolving, documenting, and responding to inquiries related to patient accounts from patients, insurance companies, attorneys, public agencies, internal departments, employers, and third party payers. Responsible for reviewing and calculating pre-determinations and charge estimates. Assists patients with setting up payment arrangements. Processes and posts all payments including required time of service payments. Collects outstanding accounts receivables. Provides financial counseling for charity and assists with application process. Responsible for cash bag balancing. Completes commercial disability and Family Medical Leave Act (FMLA) forms.
Qualifications:
EDUCATIONAL REQUIREMENTS None Required CERTIFICATION & LICENSURE REQUIREMENTS Notary certification may be required. EXPERIENCE REQUIREMENTS One year customer service experience required and/or one year customer service experience in health care preferred. General computer knowledge related to Microsoft Office applications such as Word, Excel, and Outlook. Knowledge in office based technology i.e. computer, copier, fax, and scanner. etc. ADDITIONAL REQUIREMENTS
+ Notary certification may be required
SKILLS AND KNOWLEDGE Must demonstrate tact and diplomacy in interpersonal interactions. Credit and collection experience preferred. Requires strong oral and written communication skills. Display high standard of confidentiality. Ability to work proficiently within multiple systems. Handle high volume of work and have the ability to multitask under demanding conditions. Attention to follow-through. Appropriately react and maintain composure during confrontational situations. Keyboard minimum of 40 words per minute. Ability to easily accept and implement change.
Essential Functions:
+ Identifies and corrects billing errors and insurance discrepancies. Researches, resolves, documents, and responds to all patient account inquiries generated from telephone, walk-in, MyCarle or written correspondence. This is for internal and external customers and includes all billing entities for Carle.
+ Identifies and resolves insurance set up errors to facilitate accurate and timely billing and payment processing.
+ Performs financial counseling and assists patients in setting up payment arrangements on outstanding accounts receivable, processes and posts payments, as well as collects payments for time of service patients. Assists patients in the process of applying for and/or setting up Carle Financial Assistance program, prompt pay discount, payroll deduction, and recurring credit card payments.
+ Prepares and provides estimates for services to patients.
+ Responsible for cash bag balancing.
+ Completion of commercial disability and FMLA forms (various by location).
+ Monitors and files claims to drug assistance companies.
+ Performs other duties as assigned.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
-
Customer Service Rep
1 week ago
Urbana, United States Domino's Pizza LLC Full timeDomino's - 766 Scioto St [Restaurant Team Member] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with the technology and Point of Sales System; Create a great customer experience by cleaning, preparing, and maintaining the front of the store; Ensure orders are...
-
Business Service Rep
2 weeks ago
Urbana, United States Carle Full timeBusiness Service Rep + Department: Registration Center - CFH_10_20 + Entity: Champaign-Urbana Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 46003 + Experience Required: 1 - 3 Years + Education Required: HS Diploma/GED + Shift: Day + Location: Urbana, IL + Usual Schedule: M-F 11am-8pm + On Call Requirements: Rotating +...
-
Call Center Rep
5 months ago
Urbana, United States Carle Full timeCall Center Rep - CMH Call Center + Department: Call Center - CMH + Entity: Peoria Service Area + Job Category: Clerical/Admin + Employment Type: PRN - As Needed + Job ID: 41894 + Experience Required: 1 - 3 Years + Education Required: Not Indicated + Shift: As Needed + Location: Peoria, IL + Usual Schedule: As needed + On Call Requirements: NA + Work...
-
Business Service Rep
3 weeks ago
Urbana, United States Carle Health Full timeAccurately explains and completes registration and admitting forms. Obtains signatures from patients and policyholders. Explains and gets patient signatures for Consents, Assignment of Benefits, ABN's and Notice of Non Coverage forms. Communicates de Business, Service, Healthcare, Retail, Patient, Information, Insurance
-
Customer Service Associate
2 weeks ago
Urbana, Illinois, United States Family Dollar Full timeAt Family Dollar, we're looking for a Customer Service Associate to join our team. As a key member of our store staff, you will be responsible for providing exceptional customer service, greeting customers and assisting them with merchandise selection. You will also be responsible for completing cash register transactions accurately and efficiently. A strong...
-
Customer Service Representative
1 day ago
Urbana, Illinois, United States BankTalent HQ Full timeAt BankTalent HQ, our team is dedicated to providing exceptional customer service. As a Customer Service Representative, you will be the face of our bank, interacting with customers and resolving their queries in a professional and courteous manner.Job DescriptionWe are seeking a highly motivated and organized individual to join our team as a Teller. The...
-
Customer Service Representative
2 weeks ago
Urbana, Illinois, United States Blain's Farm & Fleet Full time**Career Opportunity**We're seeking a highly motivated Customer Service Representative to join our team at Blain's Farm & Fleet. In this role, you'll be responsible for providing exceptional customer service, answering customer inquiries, and resolving issues in a timely and professional manner.The ideal candidate will have strong communication skills, be...
-
Patient Access Rep ED 1
3 months ago
Urbana, United States Carle Full timePatient Access Rep ED 1 - BMC Pt Access + Department: Patient Access - BMC_10_36 + Entity: Bloomington-Normal Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 46173 + Experience Required: 1 - 3 Years + Education Required: Not Indicated + Shift: Day + Location: Bloomington-Normal, IL + Usual Schedule: 7am to 7pm/every other...
-
Customer Service Ambassador
2 weeks ago
Urbana, Illinois, United States Family Dollar Full timeAbout UsFamily Dollar is a leading retailer offering affordable products and services to our customers. As a Customer Service Representative, you will be responsible for providing exceptional service and ensuring customer satisfaction.
-
Customer Service Liaison
3 weeks ago
Urbana, Illinois, United States Crisis Nursery Full timeJob TitleCustomer Service RepresentativeAbout the PositionWe are seeking a highly motivated and empathetic Customer Service Representative to join our team at Crisis Nursery. As the first point of contact, you will be instrumental in providing exceptional customer service and support to families and community members.
-
Customer Service Associate
2 weeks ago
Urbana, Illinois, United States Circle K Full timeCompany Overview: As a leading convenience store chain, Circle K is committed to providing excellent customer service and creating a welcoming environment for our customers. We are seeking a Customer Service Representative to join our team at our 810 W Green location.Job Summary: This part-time position involves providing prompt, courteous customer service...
-
Customer Service Representative
4 weeks ago
Urbana, Illinois, United States CVS Health Full timeCareer Opportunities at CVS HealthAbout the RoleThe Customer Service Representative role is ideal for individuals who are passionate about delivering exceptional customer experiences. In this role, you'll work closely with colleagues to ensure that every customer leaves satisfied.As a Customer Service Representative, you'll perform a variety of tasks,...
-
Customer Service Ambassador
4 weeks ago
Urbana, Illinois, United States Family Dollar Full timeAs a Customer Service Ambassador at Family Dollar, you will play a vital role in providing exceptional service to customers. Your primary responsibility will be to greet and assist customers with their selection of merchandise, ensuring a seamless shopping experience.Key ResponsibilitiesComplete cash register transactions accurately and efficiently.Answer...
-
Customer Service Associate
4 weeks ago
Urbana, Illinois, United States Circle K Full timeAt Circle K, we're committed to providing exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible service. Key responsibilities include:Job ResponsibilitiesProviding prompt and courteous customer service to drive sales and loyaltyRinging up all sales on cash...
-
Customer Service Representative
2 months ago
Urbana, Illinois, United States WillowCress™ Full timeAt WillowCress™, we are seeking a highly skilled Customer Service Representative to join our team in Urbana, IL. This is an exciting opportunity for individuals who enjoy providing excellent customer service and working in a fast-paced environment.The estimated salary for this position is $45,000 - $55,000 per year, depending on experience.Job...
-
Customer Service Representative
2 weeks ago
Urbana, Iowa, United States Clickstop Full timeThe estimated salary for this position is $50,000 - $65,000 per year. We are seeking a highly skilled Customer Service Representative to join our team in Urbana, IA.This role offers an opportunity to work in a dynamic and collaborative environment where you will be responsible for providing exceptional customer service to our e-commerce brands. As a key...
-
CUSTOMER SERVICE REPRESENTATIVE
1 week ago
Urbana, United States Family Dollar Full timeFamily Dollar - 1110 SOUTH PHILO RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...
-
Customer Service Representative
2 days ago
Urbana, Illinois, United States CVS Health Full timeCompany Overview: CVS Health is a leading healthcare provider that aims to improve the lives of those we serve through innovative pharmacy and health services.Job Description: As a Store Associate at CVS, you will provide exceptional customer service by anticipating customer needs and actively identifying potential service issues. You will also perform...
-
Customer Service Ambassador
2 weeks ago
Urbana, Ohio, United States Wal-Mart Stores , Inc. Full time**Job Overview:**We are seeking a skilled Customer Service Ambassador to join our team at Walmart. As a key member of our retail staff, you will play a vital role in ensuring an exceptional customer experience.**About the Role:**This is a full-time and part-time position that requires strong communication skills, attention to detail, and a passion for...
-
Customer Service Representative
3 weeks ago
Urbana, United States Crisis Nursery Full timeCrisis Nursery is dedicated to providing a safe and nurturing environment for children in crisis situations. We are currently seeking a compassionate and motivated Customer Service Representative to join our team. In this pivotal role, you will be the first point of contact for families and community members seeking our services. You will handle inquiries,...