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Information Technology Specialist

4 months ago

Quantico, United States U.S. Marine Corps Full time

**Duties**:

- You will provide leadership and guidance to desk side support technicians in the section.
- You will be responsible for resolving the most difficult customer support request.
- You will be responsible for planning and delivering of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.
- You will translate data and information requirements into SharePoint content.
- You will manage workload associated with information system coordinators (ICs).
- You will serve as the liaison between commands.
- You will maintain and coordinate permission and access to system user groups.

**Requirements**:
**Conditions of Employment**:

- Must be a US Citizen.
- Must be determined suitable for federal employment.
- Must participate in the direct deposit pay program.
- New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
- Males born after 12-31-59 must be registered for Selective Service.

**Qualifications**:
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
- **Attention to Detail** - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Testing and optimizing the functionality of systems, networks, and data.
- **Customer Service** - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Utilizing performance tuning methods to resolve infrastructure, software, hardware and network systems problems for customers.
- **Oral Communication** - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Briefing managers or customers on the technical requirements for the design, development, and support of systems and networks.
- **Problem Solving** - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Utilizing systems diagnostic tools to diagnose and recover failed systems.**Education**:
The following education may be substituted for experience:

- Ph.D. or equivalent doctoral degree

OR
- 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree

**Additional information**:
This position is covered by the Department of Defense Priority Placement Program.

Additional vacancies may be filled by this announcement.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.

Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.
- Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

**How You Will Be Evaluated**:
You will be e