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Client Support Specialist

3 months ago

Albany, United States Hixny Full time

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where your technical skills and interpersonal abilities are put to the test? If so, we have an exciting opportunity for you

**Position**: Client Support Specialist

**Location**: Remote*

**Hours**: Full-time, 40 hours per week (Monday to Friday 8 am to 5 pm with occasional overtime)

**About Us**:
Hixny is a leading provider of health information exchange (HIE) services, dedicated to improving healthcare outcomes through seamless data exchange. We are committed to delivering the highest standard of service to our users and ensuring the security and confidentiality of patient information.

**Essential Functions**:
As a Client Support Specialist, you will be at the forefront of our customer service efforts, providing primary account service, maintenance, and support to Hixny users. Key responsibilities include:
1. Providing live customer service to address basic account management issues such as password resets and system access problems.

2. Reviewing and linking medical and clinical records to ensure accurate data management.

3. Creating, modifying, and disabling user accounts to maintain appropriate access levels and security.

4. Ensuring a high level of customer satisfaction by promptly and accurately resolving client issues.

5. Maintaining strict confidentiality of patient information in compliance with HIPAA regulations.

**Required Education, Skills & Experience**:
1. Bachelor’s degree or equivalent work experience.

2. Proficiency in computer skills and ability to navigate technical systems.

3. Strong attention to detail and organizational skills.

4. Excellent written and verbal communication skills.

5. Previous customer service experience in a healthcare setting and/or knowledge of health information systems preferred.

**Company Benefits**:

- 401k
- Medical, dental & vision insurance
- Employee assistance program
- Paid Time Off
- 14 Paid Holidays

**Compensation Range: $19.00-$21.75 an hour**

To apply, please submit your resume and cover letter detailing your relevant experience and why you are interested in joining our team. We look forward to hearing from you

Hixny is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

*Occasional in office work may be required.

Pay: $19.25 - $21.75 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: Hybrid remote in Albany, NY 12205