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Community Manager I

3 months ago

Long Beach, United States Westland Real Estate Group Full time

Community Manager - Apartments

**Company Overview**:

- Established in 1977, Westland Real Estate Group is a privately owned Property Management company that manages and owns their own Real Estate portfolio responsibly. Our real estate portfolio consists of both Commercial and Residential with Residential having over 30,000 units spread out through Southern CA, Las Vegas, NV, Fort Worth, TX and San Antonio, TX.
- Westland is headquartered in Long Beach, CA and believes in continually growing and expanding the Westland family while providing high-quality service and making a positive impact on each community we serve. Our company values are Family, Opportunity, Commitment and Results. Come and join the Westland team where growth is key

**Job Summary**:
The Community Manager is accountable for many day to day property operations, dealing with day-to-day resident relations, overseeing and maintaining the property’s general appearance and condition. Community Manager has the responsibility, under the direct supervision of the Area Manager, for all phases of the operations of an income producing property. This includes personnel functions, overseeing cleaning and housekeeping, community maintenance, communal amenities status, monitoring collections, and resident relations.

**Note**: This role does require inner city travel on a weekly basis. Driving is done in the employees personal vehicle with mileage reimbursement or an auto allowance provided by the company.

**Experience**:

- Ability to oversee general operations of a residential property
- Computer literate, including Microsoft Office, Excel, Google Suite, and other various operational programs; Proficient in Yardi or other similar property management software preferred
- Ability to build routine procedures, checklists, and oversee all necessary steps in accordance with Company’s policy
- Ability to communicate effectively and maintain frequent correspondence with Area Manager and Asset Manager
- Ability to speak effectively before groups of residents or employees

**Personal Competencies**:

- Property management skills, leasing skills, professionalism, internal communications, listening, time management.

**Additional Requirements**:

- Excellent interpersonal skills and ability to deal effectively with residents from diverse social, economic and ethnic backgrounds. Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees. A strong background in customer service, some basic knowledge of building structures and experience in coordinating and scheduling are essential. Own and maintain an operable smartphone.
- Extensive mobility and good physical condition required. Community Manager must be able to perform the physical functions of this position, which may include, but are not limited to: ability to walk property, including stairs, to complete physical inspections, deliver resident communications, and show apartments.
- This position requires the ability to occasionally lift office products and supplies, up to approximately 20 pounds.

**Job Duties and Responsibilities**:Responsible for the following at own property as well as assisting at other properties in the area as assigned by the Area Manager.

**Administrative and Financial -**
- Maintain accurate resident records; issue appropriate notices when necessary (e.g., late payments, eviction notices, resident memos and letters)
- Supervise the process of collecting of rent; ensure that all rents are paid on time
- Increase traffic by advertising vacancies and obtain referrals from current residents
- Assist residents with resident portal registration
- Conduct market surveys of surrounding communities to ensure we are maximizing rental income
- Maintain records on all aspects of management activity on a daily, weekly, and monthly basis

**Leasing and Resident Relations -**
- Responsible for maintaining a professional appearance and attitude at all times
- Maintain a positive customer service attitude
- Show vacant units to prospective residents, perform follow up after show
- Review and sign rental agreement
- Conduct periodic inspections with residents that move-in/move-out
- Review all notices to vacate to determine the cause of the move-outs; reduce turn over
- Monitor renewals and distribute and follow-up on renewal notices
- Assist with implementing policies/community rules while maintaining positive resident communications
- Address resident concerns effectively within a reasonable time frame
- Distribute all company or community-issued notices
- Oversee satisfaction of maintenance service requests by following up with residents and maintenance team
- Oversee common areas of community, including laundry, mail room, parking, and fitness center (if applicable)
- Oversee collection of delinquent rents

**Maintena