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Hospitality and Sales Professional

4 months ago

Chicago, United States Lost Soul Found Full time

Job Overview:
We are seeking a passionate and skilled hospitality professional to join the team at Lost Soul Found. Lost Soul Found is a mixed concept retail store and coffee bar featuring the innovative Eversys super automatic espresso machine. Because this Swiss made machine eliminates much of the variables and labor involved in producing a premium, consistent product, we are seeking an individual that is passionate about hospitality first.

Customers of Lost Soul Found should feel like guests in a home. They should be treated with patience, kindness, and respectful attention. Additionally they should be confident they will receive a consistently exceptional cup of coffee, from a knowledgeable team member in an extremely organized, friendly and clean environment.

Hospitality professionals working at the coffee and pastry bar will also have the opportunity to be cross-trained to function as sales professionals on the retail sales floor if they so choose.

We welcome you to join our team if you are passionate about coffee and customer service and intrigued by working in an environment that is both coffee bar and retail store. Our coffee bar team will receive benefits our retail sales professionals receive such as employee discounts on merchandise, tips and an incentive/rewards sales program.

Primary Responsibilities:

- Greet and serve customers in a friendly and welcoming manner, taking orders accurately and efficiently.
- Prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and specialty drinks, following recipes and quality standards.
- Operate and maintain our Eversys super automatic espresso machine, ensuring that every cup of coffee meets our high standards of quality and consistency.
- Maintain cleanliness and organization of the coffee bar, including the espresso machine, brewing equipment, and serving area.
- Restock supplies as needed, including coffee beans, milk, syrups, and other
- Operate the cash register and handle transactions with accuracy and professionalism.
- Provide information to customers about our coffee and pastry offerings, including origin, flavor profiles, and brewing methods.
- Occasionally ring up retail store purchases at coffee bar counter.
- Uphold food safety and hygiene standards at all times. Must complete the Serv Safe Food Handler certification within 30 days.
- Follow opening and closing procedures and standards.

Experience, Skills and Knowledge:

- Previous experience working in a coffee bar or café preferred, but not required.
- Strong customer service skills with a positive attitude and excellent communication abilities.
- Ability to work well in a team environment and collaborate with coworkers to ensure efficient operations.
- Basic math skills and proficiency in handling cash transactions.
- Willingness to learn and follow company policies and procedures.
- Flexible schedule, including evenings, weekends, and holidays.
- Excellent customer service skills with a friendly and outgoing personality.
- Attention to detail and a commitment to maintaining high-quality standards.

Lost Soul Found is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind—in the hiring process or in the workplace.

We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job. We also provide reasonable religious accommodations to applicants/employees to allow them to practice their bona fide religious beliefs.

**Job Type**: Part-time

Pay: From $17.00 per hour

Schedule:

- 4 hour shift
- Day shift

Application Question(s):

- Are you willing to work on weekends?

**Experience**:

- coffee shop: 2 years (preferred)

Work Location: In person