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Workforce Management Systems Specialist

4 months ago

Kenosha, United States Uline Full time

**Workforce Management Systems Specialist**

**Kenosha Branch**

**12355 Uline Way, Kenosha, WI 53144**

Customer Service is the heartbeat of Uline. From troubleshooting workforce management software issues to identifying opportunities for improvement, as a Workforce Management Systems Specialist, you'll keep our Customer Service team running smoothly. By analyzing data and managing projects, you'll ensure we deliver the legendary experience our customers love

**Better together** This position is on-site, and we are looking for people who share our passion.

**Position Responsibilities**
- Act as a liaison for NICE workforce management software, troubleshooting issues and collaborating with IT, business partners and vendors for optimal performance.
- Identify system enhancement opportunities with the WFM team, providing support and training for efficiency.
- Audit operational data, offering improvement recommendations to senior leadership.
- Manage project execution for Holiday builds, PTO requests and system upgrades.
- Collaborate across departments to resolve reporting and data discrepancies.

**Minimum Requirements**
- Bachelor’s degree.
- 2+ years of administrative responsibility using WFM scheduling software. NICE WFM (IEX) experience** preferred.**
- 3+ years of Excel experience with a strong understanding of formulas. SQL knowledge **preferred.**
- Strong analytical, communication and problem-solving skills.

**Benefits**
- Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
- 401(k) with 6% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Bonus programs that include annual performance, sales goals and profit sharing.

**Employee Perks**
- First-class fitness center.
- Beautifully maintained walking trails.

**About Uline**

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

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