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Workforce Management Forecaster

2 months ago

Uline WayKenoshaWisconsinUnited States of America, United States Uline, Inc. Full time

Workforce Management Forecaster

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of Uline. As a Workforce Management Forecaster, you will dig into important data and offer insight to help keep the pulse on the team that delivers a best-in-class experience our customers have come to love and expect. 

Better together This position is on-site, and we are looking for people who share our passion.

Position Responsibilities 

  • Develop and maintain forecasts for several lines of business through use of weighted averages, indexing, seasonality and trend analysis.

  • Evaluate data to relate customer contact demand with order and sales figures and develop long-term forecasts.

  • Measure forecast performance by creating and / or providing metrics and measurements that illustrate forecasting efficacy.

  • Conduct root cause analyses to provide recommendations for WFM forecasting and scheduling process improvements.

  • Effectively communicate data trends and expected outcomes to leadership, including senior management.

Minimum Requirements

  • High school diploma or equivalent. Bachelor’s degree preferred.

  • 2+ years of forecasting experience. Experience with workforce management (WFM) scheduling software preferred.

  • 3+ years of Excel experience with strong knowledge of formula definitions.

  • Strong analytical, communication and problem-solving skills.

Benefits

  • Complete medical, dental, vision and life insurance coverage and other wellness programs.

  • 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • First-class fitness center.

  • Beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

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