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Workforce Scheduling Team Lead

2 months ago

Kenosha, Wisconsin, United States Uline Full time

Workforce Scheduling Team Lead Job Summary

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Job Description

As a Workforce Scheduling Team Lead at Uline, you will play a critical role in ensuring the efficient operation of our call center team. Your primary responsibility will be to manage the performance of WFM Schedulers, tracking and reporting team productivity and accuracy. You will also be responsible for reviewing processes and procedures to recommend efficiencies and productivity improvements to management.

Key Responsibilities

  • Manage WFM Schedulers' Performance
    • Track and report team productivity and accuracy
    • Identify areas for improvement and implement changes
  • Review and Improve Processes
    • Recommend efficiencies and productivity improvements to management
    • Collaborate with WFM Schedulers to implement changes
  • Train and Develop WFM Schedulers
    • Train WFM Schedulers on company policies and procedures
    • Provide ongoing coaching and feedback to ensure success
  • Provide Scheduling Support
    • Provide weekly scheduling support to the WFM Scheduling team
    • Ensure accurate and efficient scheduling practices

Requirements

  • Education
    • High school diploma or equivalent
    • Bachelor's degree preferred
  • Experience
    • 2+ years of scheduling experience
    • WFM experience preferred
  • Skills
    • Demonstrated team leadership experience
    • Ability to evaluate data to identify trends
    • Excellent problem-solving, organizational, and communication skills

Benefits

  • Complete medical, dental, vision, and life insurance coverage and other wellness programs
  • 401(k) with 6% employer match
  • Multiple bonus programs, including profit sharing
  • Paid holidays and generous paid time off
  • Tuition Assistance Program that covers professional continuing education

Employee Perks

  • First-class fitness center
  • Beautifully maintained walking trails