Client Service

2 weeks ago

Norwood, United States The CCS Companies Full time

The CCS Companies, a leader in Business Process Outsourcing (BPO), is currently looking to hire a qualified Account Coordinator to support our nationwide clients
- Excellent phone skills and able to multitask required
- Strong computer experience using Microsoft Excel & Outlook preferred

**Why Work For CCS?**
- **$600** Welcome Bonus
- **Generous Paid Time Off Package of 3 weeks **to start, _**PLUS**_ you will receive an extra 1 week after 2 years for a total of **4 weeks PTO**
- **No wait period on benefits for all new hires** You will be eligible on your first day Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
- **Excellent Employee Referral program** - make an extra **$1500 **referring great people
- Competitive Wage and Recognition Programs, 401k with employer contributions, paid training, tuition reimbursement and so much more

**ESSENTIAL FUNCTIONS**:

- Contributes to the department’s operational excellence and delivers quality services in accordance with applicable policies, procedures, requirements and professional standards.
- Provides professional and courteous client communication, client follow-up and client relationship management.
- Provides first-level client support to CCS’ client base by initiating and fielding client calls in a helpful and intelligent manner in order to maintain company professionalism standards.
- Attends to the needs of the client by seeking ways to add value to the relationship.
- Creates an inspiring team environment with an open communication culture.
- Assists with system and procedural training and coaching to new and existing team members.
- Documents new work instructions and ensures all existing procedures and directions are current.
- Maintains knowledge of and compliance with all FDCPA and compliance regulations.
- Interacts and responds to inquiries from the Collection Department in a timely manner.
- Requests breakdowns for specific accounts, and forwards to the appropriate parties.
- Provides backup resources for the Norwood reception area.
- Manages all daily and weekly client reporting requirements/deliverables.
- Creates, maintains and submits Synergy requests for projects as well as daily, weekly and monthly tasks.
- Routinely recognizes exemplary performance and provides motivation for others to excel.
- Supports and maintains relationships with the Account Management Team to execute client guidelines and specifications.
- Assists in the transition of tasks and assignments to better streamline workflows.
- Completes special client projects upon request.
- Takes on other additional tasks as time allows.

**QUALIFICATIONS**:

- Two or more years of experience in customer service required, ideally with a background in data analysis.
- Strong analytical skills with high attention to detail.
- Basic math and written communication skills.
- Strong interpersonal and verbal communication skills.
- Coachable: receptive to feedback, willing to learn, embraces continuous improvement and responsive to change.
- Ability to multi-task, prioritize and balance multiple projects and deadlines to meet department requirements.
- Ability to work independently as well as in a team environment.
- Bilingual/multilingual skills desirable.
- Ability to maintain a predictable and consistent full-time work schedule.

Pay: $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- This position requires you to work on site in our Norwood office. Are you able to work full time in an office setting?

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer service or client service: 2 years (preferred)

Ability to Commute:

- Norwood, MA 02062 (required)

Work Location: In person

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