Client Relationship Manager- IT Company

3 weeks ago


Norwood, United States Aurus Inc Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


1. Effectively engaging and managing client relationships in the IT product and services industry.
2. Generating leads for new accounts in the context of IT products and services.
3. Identify and capitalize on growth opportunities within an existing client base.
4. Proficiency in monitoring project progress, tracking key metrics, and preparing regular reports on project financial status.
5. Creating and maintaining key project documents such as Master Service Agreements, Non-Disclosure Agreements, and Project Statement of Works.
6. Identify and leverage opportunities for upselling or cross-selling additional software products or services.
7. Added advantage if prior experience on relationship management with processors, acquirers, issuers, 3rd party payment wallet providers, and payment hardware manufacturers in the IT industry.
9. Understanding software products and services and the ability to communicate technical concepts to non-technical audiences.
10. Excellent communication and negotiation skills in the IT industry.
11. Experience and expertise needed to deliver client-focused IT solutions based on customer needs.
12. Emphasize the proficiency in using CRM software and the MS Office suite as essential tools for effective account management in the IT sector.

Required Qualification :- MBA/Bachelors Degree in Computers or in IT


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