Technical Services Manager

3 weeks ago

Norwood, United States Eurofins USA Clinical Diagnostics Full time

Job Description

Position Overview:

We are seeking a dedicated and experienced Technical Manager with a strong background in chemistry or materials science to join our dynamic team. This role is integral to our organization, providing critical regulatory, technical, and market support within the US and Canadian sectors. The ideal candidate will possess a deep understanding of industry standards and regulatory landscapes, exceptional public speaking abilities, and a commitment to fostering client relationships through technical excellence and compliance expertise.

Key Responsibilities:

  • The Technical Manager will be the pivotal North American liaison for Go To Market strategies and product launches, as well as the principal client contact for chemical/analytical testing programs.
  • Track and analyze regulatory and legislative developments in the US and Canadian markets.
  • Offer robust support to North American clients and internal colleagues, addressing technical and regulatory queries with clarity and precision.
  • Design and deliver customized seminars and training sessions, focusing on topics such as product safety, and regulatory compliance, to educate and empower clients and colleagues.
  • Actively participate in and present at key government and industry events.
  • Engage in standards development activities for organizations like ASTM, AATCC, and ISO, contributing to the evolution and understanding of industry benchmarks.
  • Collaborate with the marketing team to produce engaging and informative materials for events and conduct monthly educational webinars.
  • Author and review technical bulletins, ensuring the dissemination of accurate and valuable information to our North American audience.
  • Provide strategic advice to clients, guiding them through compliance with current and emerging regulations.
  • Facilitate global lab cooperation, offering insights and support to harmonize testing methodologies across Canada and the US, particularly for softlines, toys and hardlines.

Qualifications:
Qualifications

Minimum Qualifications:

  • Bachelors degree in Chemistry, Materials Science, Textile Chemistry, or closely related field.
  • Proven experience in collaborating with industry standards organizations and technical committees such as ASTM, AATCC, AAFA, and JPMA.
  • Demonstrated proficiency in chemical, regulatory, and performance testing for textiles, toys, and hardlines products, with strict adherence to U.S. and Canadian regulations.
  • Exceptional public speaking and presentation skills, coupled with a track record of successful client engagement and relationship building.

Desired Skills and Attributes:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Detail-oriented with a proactive approach to project management.
  • Capacity to work collaboratively in a team environment and to initiate independent work.
  • Adaptability to rapidly changing regulatory environments and technical challenges.

Additional Information

What we offer:

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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