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Community Safety and Training Assistant Manager
4 months ago
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
Position Summary:
The Community Safety Team Assistant Manager assists with the daily management and administration of GLIDE’s Community Safety and Training Department. This position works with and supports the Community Safety and Training Manager to ensure the Department’s approach to community work, safety and operations are aligned with GLIDE’s mission, values, and strategic plan.
The Assistant Manager coaches, mentors, and leads the Safety Team to carry out the department’s daily operations, oversee the security of GLIDE’s assets, and facilitate our clients access to services. In this role you will develop policies and procedures for the department, while managing the support and staffing for GLIDE events and programming. Responsibilities for this role will sometimes require evening and/or weekend duties.
Reporting into this role will be the Community Safety Monitors.
**Core Responsibilities**:
- Key to this role will be overseeing conflict and crisis resolution, while implementing effective methods and practices to de-escalate events.
- Utilizing trauma informed practices, supervise and train Safety team to fulfill their responsibilities and duties effectively.
- Modeling a strong work ethic and customer focused approach, providing coaching, and relationship-building training for staff.
- Works collaboratively with the Training Manager and Human Resources to develop policies and procedures to proactively resolve staffing, workflow and performance issues.
- Assist the Safety Manager with overseeing the daily operations of the Department, with particular attention to supporting the community to successfully access GLIDE’s programs and services, staff supervision and coaching, and resource management (e.g. staff scheduling) to meet the operational needs of the agency, 7 days per week.
- Strengthen the working relationship between the Community Safety Team and other GLIDE Programs, especially those services with which operations are intricately linked such as the Free Meals Program.
- Serve as Safety liaison to Withdrawal from Care Team by performing duties that include investigation and documentation of client incidents, maintaining incident related files electronically (and otherwise); and meeting with clients to communicate expectations for return to cares.
- Report on, document and respond to incidents to determine cause and preventive measures.
- Address operational gaps and challenges to improve department functioning for Safety staff, the department and other GLIDE stakeholders.
- Actively resolve and mediate conflicts involving staff, volunteers and/or clients.
- Work collaboratively with the department Manager to make hiring and staffing decisions; and create an onboarding orientation and trainings schedule for new hires. - Partner with Events Steering Commitee to plan and execute logistics for all GLIDE events. tPrepare weekly team schedules and review and process timesheets to ensure they are accurate, complete and turned in on time. Monitor and report to the Manager issues or concerns related to punctuality, attendance, and performance.
- When needed, you will lead the Department when the Manager is absent.
- Will perform other duties as assigned.
**Qualifications**:
- Strong people manager who can lead a team and work collaborative with staff who have a range of lived experiences.
- 3+ years’ of direct supervisory experience managing the coordination of people, workflows and resources.
- Experience working in and with vulnerable and marginalized communities.
- Must have strong communication (verbal and written), presentation and conflict resolution skills; including the ability to deescalate sensitive situations with tact and diplomacy.
- Ability to prioritize, coordinate, and organize administrative projects and processes.
- Ability to prioritize tasks, balance multiple assignments, meet deadlines, and thrive in a complex environment.
- Proficiency working with MS Office suite, especially having intermediate skills in Excel. Database experience preferred.
- Basic math skills.
**COVID Policy**:
