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Community Support Outreach Specialist Fountain

4 months ago


Fountain Valley, United States Titanium Healthcare Full time

**Job Summary**: The Community Support Outreach Specialist is responsible for customer services tasks that ensure current and prospective members that have the information and assistance they need for the Community Support Program.

**Position Responsibilities**:

- Follows established policies to outreach, enroll, and exclude members.
- Verify eligibility for enrollment in the Community Supports program (CS).
- Complete a referral when necessary.
- Conducts appropriate member assessments telephonically and/or in-person.
- Conduct in-person outreach as needed to comply with CS guidelines.
- Responsible for coordinating with individuals and/or entities to ensure a seamless experience for the members and non-duplication of services.
- Partners with healthcare professionals, community and social support services, and other healthcare entities to locate members.
- Documents evidence of enrollment in the member’s EHR record concisely and abides by all deadlines.
- Communicates and collaborates with Housing Navigators (HNs), regarding the members' progress and care needs.
- Identifies, coordinates, and follows-up on member referrals to ensure continuity of care, and member needs are being met.
- Investigates and directs member inquiries or complaints to appropriate staff members and follows up to ensure satisfactory resolution.
- Facilitates care transitions between providers, partners, and referral sources and specialty care providers.
- Follows established protocol around patients experiencing safety concerns and/or mental health concerns and creates safety plans, if necessary.
- Recognizes signs of child and elder abuse and reports appropriately to Child/Adult Protective Services.
- Understands and abides by all departmental and company-wide policies and procedures.
- Complies with all safety and injury prevention policies and regulations.
- Welcomes members and visitors to our Fountain Valley office as the first point of contact.
- Performs other duties as assigned or required.

**Position Requirements**:

- Member facing role with in-person requirements of meeting members based on provided locations.
- Language: Fluent in English (written and verbal). Bilingual Spanish preferred.
- License/certification: Current and valid Driver’s License and proof of auto insurance.
- Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear, effective manner.
- Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures.
- Ability to sit/stand/walk for long periods of time
- Ability to lift/carry 10lbs

**Benefits**:

- This is a hybrid role working from home while still servicing members in person
- Medical, Dental and Vision Insurance
- We cover up to 100% of your premium and 50% of your dependent premium depending on the plan
- Flexible Spending Accounts, Health Savings Accounts & Dependent Care Accounts are also available
- Life, AD&D Insurance funded 100% by Titanium Healthcare
- 401(k) plan
- Employee Assistance Program
- 12 Paid Holidays, 3 weeks of all-inclusive PTO per year (accrual begins on the first day of employment) as well as a separate Paid Sick Time balance