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Technical Support Specialist
3 months ago
Job Posting Title:
Technical Support Specialist
- Hiring Department:
University Housing and Dining
- Position Open To:
All Applicants
- Weekly Scheduled Hours:
40
- FLSA Status:
Non-Exempt
- Earliest Start Date:
May 08, 2024
- Position Duration:
Expected to Continue
- **Location**:
UT MAIN CAMPUS
- Job Details:
General Notes
BENEFITS: UT Austin offers a competitive benefits package that includes:
- 100% employer-paid basic medical coverage- Free Capital Metro bus rides- Retirement contributions- Paid vacation, sick time, and holidays- Career growth & professional development
Please visit our Human Resources (HR) website at
to learn more about the total benefits offered when you join our team
Purpose
The Technical Support Specialist is the first point of contact for technology support and solutions within University Housing and Dining (UHD). Provides computer desktop end-user support and audio-visual support by leveraging technical abilities to problem solve and assist the day-to-day operations of UHD. Assures computer operating problems are responded to and resolved in a timely manner. This includes installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware, software, and audio-visual equipment to ensure optimal performance.
**Responsibilities**:
- Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users. Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems. Always provide excellent customer service.- Operate and test the functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays. Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.-
- Assist with IT inventory.- Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned.
Required Qualifications- High School Degree / GED.- Knowledge of computer and peripheral operations, installation, directory services, remote access tools, and troubleshooting.- Work experience in IT customer server and/or help desk environment.- Work experience installing and supporting hardware, software, and networked systems in a multi-protocol environment.
- Relevant education and experience may be substituted as appropriate._
Preferred Qualifications- Experience managing a Citrix Virtual Desktop Environment.- Demonstrated ability to learn quickly.- Experience supporting systems remotely.- Excellent problem-solving and time-management skills.- Demonstrated ability to take initiative and prioritize multiple projects.
Driving Required
Salary Range
$60,000+ depending on qualifications
Working Conditions- May work in all weather conditions- May work in extreme temperatures- May work around standard office conditions- May work around chemicals- May work around electrical and mechanical hazards- Repetitive use of keyboard at a workstation- Use of manual dexterity- Climbing stairs- Climbing of ladders- Lifting and moving
Work Shift- Monday - Friday, 8:00am - 5:00pm. This position will require working on campus.
Required Materials- Resume/CV- 3 work references with their contact information; at least one reference should be from a supervisor- Letter of interest
- Employment Eligibility:
- Retirement Plan Eligibility:
- Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
- Equal Opportunity Employer:
The University of Texas at Austin, as an
equal opportunity/affirmative action employer
, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
- Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contrac
