Membership Manager

2 weeks ago

Austin, United States The Contemporary Austin Full time

**Job Posting**

**Membership Manager**

**Position**:Membership Manager **Departmen**t: Development

**Reports to**:Director of Development **Schedule**: Full-time, Exempt

**Pay** Range**: $50,000-$65,000

The **Membership Manager** is the lead developer and driver of all aspects of the Museum’s membership programs ranging from creating the overall programmatic vision, meeting/exceeding revenue goals, outreach and communications, gift acknowledgement and tracking, renewals, appeals, event and engagement strategies and member engagement. Internally, this is a key member of the development department; externally, the membership coordinator serves as an ambassador and key connector to our membership community.

**Responsibilities**:

- Develop and execute a comprehensive membership cultivation and recruitment strategy to meet and exceed revenue goals.
- Build and maintain strong relationships with current members to ensure renewals and upgrade opportunities.
- Create compelling membership structure and benefits to attract new members.
- Administer all aspects of the membership program including:

- Project manage the annual calendar of membership related activities
- Process all membership data entry, including transferring data from other online systems
- Draft membership communications ranging from direct mail and thank you letters to e-newsletters
- Work collaboratively across departments to identify programming opportunities, ensure membership benefits such as admission access, special events, are fulfilled and proactively nurtured.
- Organize and oversee all events, initiatives, drives and campaigns. Continuously evaluate and enhance quality to improve member experience.
- Respond to membership inquiries via phone, internet, and mail and serve as a primary liaison to our members.
- Work with the communications team to produce membership-related printed and web materials.
- Work with the development committee as needed to cultivate new members and engage member prospects.
- Track and report on membership and partnership performance, including revenue, retention, and engagement metrics.
- Utilize data and insights to make informed decisions and adjustments to program and engagement strategies.

**Qualifications**:

- Three years of experience with non-profit membership program, marketing or fundraising departments, preferably in the arts and humanities
- Strong project management, administration, communication and interpersonal skills
- Excellent organizational and prioritization skills, keen attention to detail, strong work ethic
- A can-do, flexible, resourceful, and goal-oriented attitude
- The ability to maintain discretion and confidentiality is paramount
- Proficiency in Office systems including Word, Excel, PowerPoint, Outlook; Proficiency with CRM software, preferably Salesforce
- Bachelor’s degree preferred, but strong work experience will be considered.

**How to Apply**:
Submit cover letter and resume at this link. Thank you for your interest in The Contemporary Austin and please keep an eye on our careers page for current opportunities.

**Our **Mission**
We invite you to discover contemporary art in settings that provoke thought and joy. Our programs join art with place in a pursuit of a deeper experience, a bigger conversation, and a closer community.

**Our **Vision**
We believe in the capacity of art to transform lives. We dream of a future where more eyes, ears, hearts and minds are opened by contemporary art in all of its forms.

**Our **Values**

Extending the Welcome - We want every person to feel like they belong here. Our invitation is completely open and inclusive.

Always Caring - We know that details matter. We care deeply about the quality of our work and about the experiences of our guests, the artists we collaborate with, our staff, and all those we have yet to meet.

Socially Mindful - We believe that contemporary art is a way for people to connect their personal experiences with the broader social and cultural dialogues of our place and time.

Staying Curious - We observe closely, listen intently, and inquire sincerely because we have a boundless fascination with people, art and ideas.

Making Progress - We always want to be better—to inspire more deeply, to engage more openly, and to serve more joyfully. We are mindful of feedback and committed to ongoing reflection and iteration.

Being Here - A place can transform your experience of art, and art can transform your experience of a place. We activate our downtown exhibition space and our lakeside sculpture park in imaginative ways to serve Austin.

Trying New Things - We believe in the importance of experimentation, play, and the surprise that often results from trying something new. We know that progress comes through both bravery and vulnerability.

**About **The Contemporary** Austin**

As Austin’s only museum focused on contemporary artists and their work, The Contemporary Austin offers exhibitions, educational o

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