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Residential Property Manager

4 months ago

Long Island City, United States The Durst Organization Inc. Full time

Durst Profile: For over 100 years, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have ensured the longevity of The Durst Organization. Our Mission Statement: We build, own, and operate many of the world’s most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Overview:
The **Residential Property Manager** will participate in an exciting and fast paced environment at the site level of a 958-unit residential rental community in Long Island City. Macro-level responsibilities will include acting as liaison among the leasing, service team and residents.

**Responsibilities**:

- Service:_
- Enhances and refines the existing service culture between residents and the staff
- Timely response and resolution to escalated resident matters
- Builds rapport through daily interactions and resident events
- Superior attention to detail relating to interior building and grounds’ general aesthetic
- Creates efficiencies to improve the overall resident experience
- Financial:_
- Creates, implements and adheres to operating budget
- Reviews invoices, codes and approvals to align with property budget
- Reviews and reconciles submeter charges
- Responsible for all commercial and retail tenant chargebacks
- Account reconciliation including ledger review and account disposition
- Audits lease data entered into the Content Management System (MRI)
- Analyzes monthly variance and creates quarterly financial reports
- Account entries in MRI; Lease termination fees, renewals, additional rentManagement of all marketing related activities for leasing
- Operations:_
- Macro communication to residents related to building wide initiatives and projects
- Liaises with leasing, project management and service teams to ensure apartment readiness
- Coordinates and schedules all vendors, contractors and property tours
- Schedules, and executes all work requests for Durst Residence
- Reviews, coordinates and interacts with all vendor and contractor visits per the service agreement
- Supervisory responsibilities for fitness operator, landscaping, amenity areas and park
- Creates RFP, bidding, award and contract for service agreements and capital improvement projects
- Daily coordination with both the leasing and operations team to ensure an optimal resident experience
- Tracks daily, weekly and monthly analytics generated from surveys, the work order tracking system, or other means to analyze and improve operations at the site level
- Identifies and creates SOP, MOP, EAP and best practices for service and leasing teams, as required
- Creates agenda and leads weekly/monthly team meetings
- General:_

Qualifications:

- Baccalaureate degree in business administration or equivalent
- Experience with MRI or similar residential suite software a plus
- Ability to interact effectively with diverse groups both internally and externally
- Ability to work independently and in team settings
- Possess high level of attention to detail
- Effective oral and written communication skills
- Maintains a professional demeanor
- Conflict resolution and mediation skills

**Certificates, Licenses, Registrations**:

- Fire Safety Director Fitness certification is a plus
- Real Property Administrator (RPA) certification is a plus

Salary Range: $130,000 - $150,000