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Patient Support Specialist

4 months ago

Brooklyn, United States Rhythm Full time

**OUR MISSION**

At Rhythm, we are on a mission to revolutionize cardiac care through advanced remote monitoring solutions. As a leader in the remote healthcare space with nearly 200,000 patients, our fast-growing tech company leverages cutting-edge technology and expert clinical care to provide exceptional, real-time cardiac monitoring. Our goal is to harness the power of health data, optimizing it for the benefit of all humanity. We believe that by empowering our clinicians, patients, and partners with quality data, we can enhance patient care, expand physician capacity to care, and improve quality of life. Recognized by Deloitte's Technology Fast 500, we are committed to driving progress and expanding access to high-quality care for all patients, regardless of location. Join us as we mobilize the world's health data to create tangible outcomes and a healthier future for everyone.

As a Patient Support Specialist at Rhythm, you will play a crucial role in ensuring our patients receive the best care and support. You will be responsible for patient outreach and support activities, including managing connectivity issues, handling no-shows, setting up new monitors, upload reports into the clients EMR, and other outreach tasks. Your role will also involve maintaining patient schedules and working with various electronic health records (EHR) and workflow systems. Additionally, you will respond to inbound inquiries related device schedule adjustments, monitor connectivity questions, no shows, and other support needs.

Rhythm offers full-time employees a robust compensation and benefits package, including Health and Prescription coverage, Dental, Vision, 401k Retirement Savings with company match for full-time employees, Paid Time Off and more.

**KEY RESPONSIBILITIES**
- Upload reports and perform tasks within client EHR systems as requested.
- Address connectivity issues, no-shows, and no-monitor patients effectively.
- Adjust transmission schedules and manage other high-velocity tasks.
- Ensure compliance with appointment scheduling and other administrative processes.
- Set up new monitors for patients and provide necessary guidance.
- Create and maintain patient schedules as needed.
- Work within clients' EHR and other workflow systems to ensure accurate and up-to-date information.
- Respond to inbound inquiries regarding insurance changes, billing issues, device schedule adjustments, and other patient needs, ensuring a high SLA for our patients and clients.
- Maintain detailed and accurate records of patient interactions and support activities within Salesforce.
- Collaborate with clinical and administrative teams to ensure seamless patient support.
- Participate in ongoing training and development to stay current with best practices and new technologies.

**QUALIFICATIONS**
- High school diploma or equivalent; associate or bachelor's degree in a related field preferred.
- Previous experience in a healthcare support role, ideally within remote patient monitoring or a similar setting.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- Proficiency in using EHR systems and other healthcare workflow tools.
- Ability to work independently and as part of a team.
- Empathy and dedication to providing exceptional patient care.

**HIGHLIGHTS**
- Anticipated Start Date: June 1, 2024
- Compensation: This is an hourly role of $18 per hour with performance-based incentives for monthly productivity on top of the base.
- Employment: This is a full-time position with benefits.
- Fully Remote: You'll need access to a quiet working environment, high speed internet. We'll provide you with a laptop and monitor.
- Schedule: You operate within our business hours (9a-5p ET or 10a-6p ET Monday through Friday).