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Customer Service Coordinator

4 months ago

New York, United States Loomis Armored US, LLC Full time

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team

**Shift**: 8:30 AM to 5:30 PM Mon
- Fri
**Pay Rate**: $23.24 to $25 per hour based on experience.

**Position Description**:
The Customer Service Coordinator is an intermediary who acts on behalf of importers, exporters or other companies or persons, organising the safe, efficient, and cost-effective transportation of goods. The Customer Service Coordinator must take into account the high value type of goods and the customers’ delivery requirements, The Customer Service Coordinator will arrange the best means of transport, using the services of shipping lines, airlines and road and rail freight operators, as well as our own Loomis Truck Fleet. The Customer Service Coordinator works closely with all Loomis stations to provide efficient and seamless operations.

**Responsibilities will include**:

- Investigating and planning the most appropriate route for a shipment, taking account of the valuable or hazardous nature of the goods, cost, transit time and security
- Arranging appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination
- Negotiating contracts, transportation, and handling costs
- Obtaining, checking, and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries’ regulations and fiscal regimes
- Liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements.
- Arranging insurance and assisting the client in the event of a claim
- Arranging payment of freight and other charges or collection of payment on behalf of the client
- Utilising e-commerce, internet technology and satellite systems to enable real-time tracking of goods.
- Maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit cost analysis
- Acting as consultant in customs matters

**Qualifications must include**:

- Diploma of International Freight Forwarding or related degree qualification, or:

- Minimum of 2 years of considerable experience within the freight forwarding/transportation industry.

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.