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Customer Service Coordinator

2 months ago

New York, New York, United States SCANWELL LOGISTICS (M) SDN. BHD. Full time

Become a vital part of our team as a Client Care Executive

Key Responsibilities:

  • Provide accurate shipment estimates and coordinate logistics for clients
  • Manage a significant volume of incoming and outgoing calls
  • Foster strong relationships with both carriers and clients
  • Deliver outstanding customer support
  • Resolve carrier-related issues and oversee client accounts
  • Effectively utilize various software applications
  • Act as a professional ambassador for SCANWELL LOGISTICS (M) SDN. BHD.

Job Requirements:

  • Strong communication abilities
  • Flexibility in adapting to a dynamic work environment
  • Reliability and effective problem-solving skills
  • Collaborative team player open to constructive feedback
  • Eagerness to learn and grow
  • Proficiency in multiple software tools

Qualifications:

Education and Experience:

  • High school diploma is essential; college experience is advantageous
  • Experience in logistics is beneficial

Skills:

  • Ability to perform accurate calculations
  • Strong verbal and written communication skills

Language Proficiency:

  • Ability to read, write, and communicate effectively in English, Malay, and Chinese