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Front Desk Receptionist Lead

2 months ago

Tucson, United States Arizona Urology Specialists Full time

**_Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community._**

At **_United Urology Group_**, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.
- We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff
- We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
- We offer competitive salaries and a great work/life balance: _enjoy your weekends_
- UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more

**_
United Urology Group _**is regarded as the leading urology network in the country. Our Urology Group Affiliates consist of Chesapeake Urology, Arizona Urology
- Phoenix & Scottsdale, Arizona Urology Tucson, Colorado Urology & Tennessee Urology.

**Position Summary**:
We are seeking a **Front Desk Receptionist** **Lead** to join our dedicated team of front office associates. As the Lead, your role is pivotal in shaping the first impression of our practice, ensuring a positive and professional experience for our patients while embodying a "we care" attitude. In this position, you will play a key role in enhancing team performance through leadership, coaching, and guidance.

**Primary Duties & Responsibilities**:

- Oversee front office workflows to facilitate smooth and efficient operations, minimizing bottlenecks and ensuring seamless coordination between the front and back office.
- Provide effective training for new office staff, ensuring they complete competency checklists.
- Schedule appointments and assist in coordinating any additional testing as directed by the physician.
- Review provider(s) schedules in advance to ensure block schedules' accuracy and monitor appointment fulfillment rates.
- Compile all necessary patient paperwork for daily appointments.
- Collect co-pays and outstanding balances during check-in, entering the daily batch into the Practice Management system.
- Review and enter patient demographics and clinical information into Practice Management and EHR, ensuring completeness and accuracy.
- Scan front and back copies of patients' driver's licenses and insurance cards into Ntierprise.
- Ensure all required referrals are obtained, scanned into the EMR, and linked to appointments in Practice Management.
- Reconcile payment batches at the end of each day and submit them to the Site Manager.
- Schedule follow-up procedures and coordinate local ASC cases.
- Assist patients with the completion of the Phreesia registration system.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

**Qualifications**:

- Minimum requirement of a High School Diploma or GED.
- At least two (2) years of front office experience in a medical setting.
- Prior leadership experience is preferred.

**Knowledge, Competencies & Skills**:

- Proficient in Medical Terminology, ICD-9, and CPT-4 Codes.
- Exceptional customer service skills.
- Strong written and verbal communication abilities.
- Proficient in computer software and database skills.
- Exceptional attention to detail.
- Ability to multitask and excel in a fast-paced environment.
- Strong proactive problem-solving skills.
- Typing speed of a minimum of 40 words per minute.
- Very comfortable asking probing questions to patients.
- Must demonstrate a caring, compassionate, and patient attitude.
- Maintain HIPAA compliance.
- Ability to type 40 Words Per Minute.

**Direct Reports**:

- N/A.

**Travel**:

- Ability to travel to other sites as necessary.

**Physical Requirements for the Job**:

- Able to sit, stand, and or walk throughout the day.
- Intermittently required to stoop, bend, speak, and listen.
- Frequent lifting and/or moving of objects weighing up to 10 pounds and occasional lifting and/or moving of objects weighing up to 25 pounds.

**Equal Opportunity Employer**: United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

**_

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