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Hotel: Tucson Marriott University Park Position: Front Desk Supervisor (Full-time) Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence Pay Rate: Hourly Rate: $17.50-$18.06 At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests. We are looking for a highly motivated individual to join our Front Desk team as the Front Desk Supervisor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests while leading our front desk team in checking in and registering guests. Full-Time position with Benefits This role plays an important part in our culture: Responsibilities: Provide exceptional customer service by being engaging and taking sincere interest. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests. Help to resolve problems through recovery when things aren’t quite right. Train all new Front Desk Agents to provide exceptional customer service. Value everyone’s contribution to the team and ensure a quality operation through training and coaching. Look for ways to enhance the guest experience and become an expert on the local area. Supervise daily shift processes ensuring all team members adhere to standard operating procedures. Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day. What do we need from you to be successful in this role? Previous hotel front desk experience is a must; supervisory skills training or experience is preferred. Excellent verbal and written communication skills with an outgoing and engaging personality. Ability to pick up computer skills easily, as the hotel operates off a Property Management System. Ability to stand for the duration of the shift. Flexibility to work days, early mornings, evenings, weekends, and holidays. When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career through internship programs, training, and development opportunities. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr