Administrative Coordinator

2 weeks ago

Farmington Hills, United States Kona Medical Consulting Full time

Kona Medical Consulting is currently looking for an Administrative Coordinator for Strident Healthcare in Farmington Hills, Michigan. Below is the details of the position:
**JOB SUMMARY**

This position is responsible for the general management and oversight of operations at the clinic. We are looking for a kind and dedicated individual with previous experience working in a healthcare setting. This position has significant income upside - with no cap or limit - if results are achieved. This is a great role for an achiever looking to grow and accomplish

**RESPONSIBILITIES**
- Manage the daily operations of the clinic, including staffing, scheduling, and patient flow.
- Implement and monitor processes to ensure smooth office operations and compliance with regulatory requirements.
- Foster a positive and professional work environment that promotes teamwork, open communication, and continuous improvement.
- Work with management and staff to develop and implement strategies to meet revenue targets.
- Monitor and analyze office performance against key performance indicators (KPIs), including sales revenue targets and patient satisfaction.
- Provide leadership and direction to staff, ensuring they are trained, motivated, and engaged in delivering a world class experience for our patients.
- Responsibility for recruitment, hiring, promoting, retention, staff training and continuing education, performance development, performance management, salary adjustments, teammate relations, disciplinary actions, and termination of direct reports.
- Manage, support and train staff members across all locations.
- Travel to off-site locations as needed.
- Travel to Strident Healthcare locations as needed and designated by management.
- Participates in the interview process for new clinical providers and conducts on-site orientations for all new clinicians with assistance of scheduling team.
- Responsible for delivering organic revenue growth and increasing clinic level net income.
- Responsible for maintaining records and data required for clinical audits, chart reviews, site reviews, and compliance.
- Responsible for maintaining staff records including safety and compliance trainings.
- Other operational duties as required, including assisting scheduling with shift coverage for any site in need and after-hours on-call duties as assigned.
- Track metrics and success criteria including ROI for all activities and be able to identify areas of opportunity to grow the revenues and profitability of the clinic.
- Responsible for improving customer satisfaction and patient retention.
- Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
- Identify and implement methods that enable all division teammates to excel in their assigned roles in a team environment; develop and foster a positive work environment.
- Review, analyze, and implement staffing plans that promote the most effective use of teammates.
- Ensure that patients receive timely, courteous, and compassionate care and that their needs are met throughout their visit.
- Follow and implement wage and hour laws, federal, state and local laws and regulations, Medicaid, and legislation affecting employment; ensure compliance with all laws, HIPPA regulations and standards.

**QUALIFICATIONS AND EXPERIENCE**
- Bachelor's degree preferred.
- Minimum of 3 years of experience in healthcare management, with a track record of achieving sales revenue targets and improving patient satisfaction.
- Excellent leadership, communication, and interpersonal skills.
- Hands on experience with accounting and administrative operations
- In-depth knowledge of medical procedures, operations and terminology
- Excellent organizational and time-management skills
- Outstanding communication, interpersonal and leadership skills
- Customer service orientation

**SCHEDULE**
- Full-time position, Monday-Friday
- 8:00am-5:00pm
- Some evenings may be required

**Benefits**
401k, Medical Insurance

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