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Community Sales Manager

4 months ago

Glendale, United States Holiday by Atria - Westgate Village Full time

Overview:
We create communities where employees thrive in their work, helping our residents thrive in their homes.

We strive to enhance the lives and exceed the expectations of those we serve every day. To do this, we cultivate the diverse talents of our team members in order to achieve something together that they could not do alone.

Atria Senior Living’s family of brands has immediate openings for individuals looking for a career with competitive pay and outstanding benefits, including:

- Paid holidays and PTO
- Community employees may receive annual anniversary rewards dependent on classification
- Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
- Benefits package also includes Health, Dental, Vision, and Life Insurance
- Retirement Savings Plan / 401(k) employer match
- Tuition reimbursement (U.S Based Communities)
- Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location_

**Responsibilities**:
In the role of Sales Manager, you are responsible to achieve revenue goals through lead generation and conversion activities that include developing and maintaining relationships, partnering with General Managers/Executive Directors and the community team, and cultivating a deep knowledge of the customer and the local market.
- Manage all aspects of lead generation, including generation, cultivation, and maintenance of external professional relationships with local influencers to increase awareness, reputation, and knowledge of the community with key decision makers resulting in commitments to refer prospective residents.
- Partner with the General Manager/Executive Director and Divisional sales team to develop and implement a sales and marketing plan.
- Review and analyze available sales data for the community and the market and use this data to create goals and action plans to achieve sales metrics.
- Meet established targets for lead and lease conversion as defined in the sales and marketing business plan for the community.
- Work with paid referral partners, such as A Place for Mom, to develop and convert leads from referral and professional lead generation sources to confirmed move-ins.
- Respond to all potential leads with timely follow-up and ensure the CRM system is up to date.
- Respond to telephone inquiries, remotely and in real time where possible, and conduct walk-in and scheduled tours with prospective residents or interested parties.
- Work with General Manager/Executive Director to facilitate training and continuous coaching for any community staff that may need to field an inquiry call or conduct a walk-in or scheduled tour, engaging the community team.
- Make outbound sales calls to potential leads with the intention of scheduling a community visit and move the sales process forward.
- Promote and facilitate on and off-site events that drive lead generation and community tours.
- Manage the community marketing budget and maintain promotional branded material inventory for the community.
- Collaborate with the General Manager/Executive Director to develop and maintain an effective internal referral program with residents.
- Support the General Manager/Executive Director in ensuring that the community, including all available apartments, model apartments, common areas and grounds are staged, marketable and aligned with Company standards.
- Manage and update CRM system to ensure detailed information is entered from all lead sources.
- Negotiate incentives and terms of rental agreement with prospective residents and/or family members within the Company standard.
- Visit competitors on a regular cadence and maintain information as directed by the Company.
- May perform other duties as needed and/or assigned.

Qualifications:

- Bachelor’s degree in related field or equivalent experience preferred.
- Two (2) years of direct sales experience with a proven track record of setting goals and achieving results.
- Skilled at creating relationships through various methods of communication including telephone, face to face, networking events, and on-site lead generation events.
- Exceptional persuasive problem-solving skills.
- Demonstrated ability to work under pressure with high demand for results.
- Ability to travel within the local market to attend various events for the purpose of developing lead generation.
- Proficient with CRM tracking systems and Microsoft Office Suite.
- Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
- Must possess valid driver’s license.