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Front Desk Staff Part-time

3 months ago

Norwalk, United States Planet fitness Norwalk Full time

Job Title: Front Desk Agent

Company: Planet Fitness

Job Summary:
Join our team at Planet Fitness, where we have created the Judgement Free Zone because we believe in providing a welcoming and non-intimidating environment for individuals of all fitness levels. As a Front Desk Agent, you will play a crucial role in ensuring that every member and guest feels accepted and respected when they enter our gym. Your friendly demeanor and exceptional customer service skills will contribute to fostering a sense of community among our members as they work towards their health and fitness goals.

**Duties**:

- Greet and welcome members and guests as they enter the gym with a positive attitude.
- Provide excellent customer service by addressing inquiries, resolving complaints, and assisting with membership inquiries.
- Operate phone systems to answer incoming calls and direct them to the appropriate department.
- Perform night audit duties to ensure accurate billing and account reconciliation.
- Maintain a clean and organized front desk area to create a welcoming atmosphere.
- Assist with guest relations by providing information about gym services, classes, and promotions.
- Collaborate with team members to ensure smooth operations at the front desk.

**Skills**:

- Experience in hospitality management or customer service roles.
- Proficiency in using phone systems and handling multiple calls simultaneously.
- Multilingual abilities are a plus to cater to diverse members and guests.
- Strong front desk presence with excellent phone etiquette.
- Knowledge of hospitality industry practices and standards.
- Previous experience in a hotel or fitness center is advantageous.
- Bilingual skills are desirable for effective communication with a diverse clientele.
- Ability to handle guest relations professionally and efficiently.

At Planet Fitness, we are dedicated to helping individuals on their fitness journeys by providing a supportive environment where everyone is encouraged to reach their goals. Join us in revolutionizing the fitness industry and making a positive impact on people's lives every day.

**Job Type**: Part-time

Pay: $16.00 - $17.00 per hour

Schedule:

- Evening shift
- Overnight shift

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Norwalk, CA 90650 (required)

Ability to Relocate:

- Norwalk, CA 90650: Relocate before starting work (required)

Work Location: In person