Help Desk Iii

4 weeks ago


Madison, United States AE Business Solutions Full time

AE Business Solutions is seeking an experienced help desk technician with 6+ years of experience in the IT field The help desk technician MUST have strong understanding and exposure to ITIL and ITSM.
- this position requires the work to be performed onsite in Madison 5 days/week

Top Required Skills & Years of Experience:
At least 6 years' experience in the following:

- Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
- Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone.
- Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
- Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Nice to Have Skills:

- ITIL 4 Foundation certification or similar
- CompTIA A+ certification or similar
- PMP certification or similar
- AE Business Solutions does not sponsor applicants for employment visas._
- AE Business Solutions is an Equal Opportunity Employer_


  • Help Desk III

    3 weeks ago


    Madison, United States Codeworks L.L.C Full time

    Job DescriptionJob DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.Who We’re Looking For:We are seeking a skilled Help Desk III to join our team onsite in Madison, WI. The ideal candidate will have a strong background in ITSM and ITIL, with at...

  • Help Desk- Iii

    2 days ago


    Madison, United States Certec Consulting Full time

    **Help Desk - III - 1738** **Location: - Madison, WI** **100% onsite** **Rate: - $ 28/hr on W2 - $30/hr on 1099** **Easy Submission Procedure DO NOT EMAIL**: **Step 1 DOWNLOAD** **Step 2 **COMPLETE SKILLS MATRIX** **Skills Matrix** (link) **Step 3 **DO NOT **SUBMIT VIA **LINKEDIN, INDEED OR DICE USE **THE EASY APPLY BUTTON AT**: **DO NOT SUBMIT VIA...

  • Help Desk-III

    2 months ago


    Madison, United States Serigor Inc Full time

    Job Title: Help Desk-III (Hybrid) Location: Madison, WI Duration: 1+ Months Job Description: Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues.   Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and...

  • Help Desk-III

    4 weeks ago


    Madison, United States Serigor Inc Full time

    Job Title: Help Desk-III (Hybrid) Location: Madison, WI Duration: 1+ Months Job Description: Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues.   Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and...

  • Help Desk- Iii

    4 weeks ago


    Madison, United States Certec Consulting Full time

    Help Desk - III - 1765 Location: - Madison, WI Hybrid Role **RFP REPONSE DUE 06/06** **RATE IS **POSTED IN SKILLS MATRIX** **W2/1099 only No C2C** **Submission Procedure DO NOT EMAIL**: **Skills Matrix** (link) **Step 2 PLEASE **DO NOT **SUBMIT VIA **LINKEDIN, INDEED OR DICE USE **THE EASY APPLY BUTTON AT**: Any other submission format may not be...

  • Help Desk-III

    2 months ago


    Madison, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Help Desk-III (Hybrid)Location: Madison, WIDuration: 1+ MonthsJob Description:Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues.  Identifies areas of improvement on policies and procedures regarding how problems are identified, received,...

  • Help Desk-III

    4 weeks ago


    Madison, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Help Desk-III (Hybrid)Location: Madison, WIDuration: 1+ MonthsJob Description:Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues.  Identifies areas of improvement on policies and procedures regarding how problems are identified, received,...

  • ONSITE Help Desk 3

    4 weeks ago


    Madison, United States Sundial Software Full time

    All candidates MUST have at least 6 years' professional Help Desk experience, ITSM and ITIL experience, and be willing to work 100% onsite in Madison. The State of Wisconsin DFI is looking for a Help Desk III. All candidates MUST have at least 6 years' professional Help Desk experience, ITSM and ITIL experience, and be willing to work 100% onsite in Madison....


  • Madison, United States RIT Solutions, Inc. Full time

    Help Desk Support technician. Client is looking for one (1) Help Desk Support technician. Candidates will be required to be onsite 50% of the time. Rotating week on-site, week remote. On boarding will be on-site 2-3 weeks depending on experience. Please only send me candidates within a 1 hour driving distance to Madison, WI or candidates that are willing to...


  • Madison, United States RIT Solutions, Inc. Full time

    Help Desk Support technician. Client is looking for one (1) Help Desk Support technician. Candidates will be required to be onsite 50% of the time. Rotating week on-site, week remote. On boarding will be on-site 2-3 weeks depending on experience. Please only send me candidates within a 1 hour driving distance to Madison, WI or candidates that are willing to...

  • Help Desk III

    1 week ago


    Madison, United States Computer Consultants International Full time

    JOB REQUIREMENTS: Duties will include a primary support function associated with service desk functionality and will have key responsibilities associate with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments. Direct support of customers over the phone will be a...

  • Help Desk Contract

    2 weeks ago


    Madison, United States VSG Business Solutions LLC Full time

    Job DescriptionJob DescriptionCONTRACT DETAILSThe State of Wisconsin is looking for one (1) Help Desk III.Top Skills:Ability to troubleshoot and resolve issues quicklyAttention to detailAble to work independently in a highly collaborative environmentFast and accurate typingQualifications & Years of Experience:IT Service Management tools (Incidents & Service...


  • Madison, United States Tanson Corp Full time

    Job DescriptionJob DescriptionAll candidates MUST have at least 6 years' professional Help Desk experience, ITSM and ITIL experience, and be willing to work 100% onsite in Madison.The Client of Wisconsin is looking for a Help Desk III.Top Required Skills & Years of Experience: At least 6 years' experience in the following: Ability to independently...


  • Madison, United States Tanson Corp Full time

    Job DescriptionJob DescriptionAll candidates MUST have at least 6 years' professional Help Desk experience, ITSM and ITIL experience, and be willing to work 100% onsite in Madison.The client is looking for a Help Desk III.Top Required Skills & Years of Experience: At least 6 years' experience in the following: Ability to independently perform root...

  • IT Help Desk Support

    2 weeks ago


    Madison, United States Beacon Technologies Full time $16 - $20

    Beacon Technologies is seeking a Help Desk III Technician for our client partner. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has...

  • Help Desk II

    4 weeks ago


    Madison, United States Computer Consultants International Full time

    JOB REQUIREMENTS: Under the general supervision of the Supervisor of Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management and administration of the Microsoft M365 application in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft...

  • Help Desk Support

    2 weeks ago


    Madison, United States Shoolin INC Full time

    **Role: Help Desk Support** **Location: Madison, WI (50% onsite)** **Duration: Contract** **Only W2** **Top Skills & 2-3 Years of Experience**: - Windows 11 - Microsoft O365 - Intune - Apple and Android mobile phone support **Nice to Have**: - Cherwell - Scripting and automation - Microsoft Teams/Intune. **Job Type**: Contract Pay: $20.00 - $25.00...

  • Help Desk

    4 weeks ago


    Madison, United States MARS Solutions Group Full time

    **Department**: Department of Financial Institution (DFI) **Location**:Madison, WI **Duration**: 12 Months Contract (likely to be extended) **Additional information**: The selected hire is expected to cover parking costs, or work out a reimbursement agreement with their supplier. There is some free street parking in the vicinity, or else onsite parking at...

  • Help Desk Technician

    2 weeks ago


    Madison, United States Thoughtwave Software and Solutions Full time

    **HELP DESK -LEVEL 3** **REMOTE** **ONLY LOCAL CONSULTANTS (WISCONSIN)** **Top 3-4 desired skills required for the position**: Ability to troubleshoot and resolve issues quickly Attention to detail Able to work independently in a highly collaborative environment Fast and accurate typing **Qualification Experience** IT Service Management tools...

  • Help Desk Technician

    2 weeks ago


    Madison, United States Thoughtwave Software and Solutions Full time

    **HELP DESK -LEVEL 3** **REMOTE** **ONLY LOCAL CONSULTANTS (WISCONSIN)** **Top 3-4 desired skills required for the position**: Ability to troubleshoot and resolve issues quickly Attention to detail Able to work independently in a highly collaborative environment Fast and accurate typing **Qualification Experience** IT Service Management tools...