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Hotel Front Desk/night Auditor

4 months ago

Peoria, United States Holiday Inn Express Peoria Full time

**Over-night shift/night auditor**
- Accommodates guests of the hotel and Night Audit duties by performing the following:

- ESSENTIAL FUNCTIONS:

- Greets, registers, and assigns rooms to guests.
- Handle confidential information, including guest records, with a high degree of integrity.
- Promptly and effectively deals with guest requests and complaints.
- Answer and route calls as appropriate; takes guest messages with accuracy.
- Responsible for cash drawer contents and transactions during shift.
- Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
- Answers inquires pertaining to hotel services; registration of guests; and travel directions
- Offers and properly handles requests for wake-up calls.
- Follows hotel’s property specific Night Auditor checklist.
- Runs end of day night audit reports in hotel’s PMS system.
- Sends in required reports to corporate office. Leaves copies of required reports in General Manager’s box.
- Makes sure front desk, lobby and common areas are clean and organized.
- Performs laundry functions as directed.
- All other duties as assigned.

**REQUIREMENTS**:
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
Attendance/Punctuality - Is consistently at work and on time.

Professionalism - Treats others with respect and consideration regardless of their status or position.

Computer knowledge and Opera PMS system (preferred, not required)

Problem Solving - Identifies and resolves problems in a timely manner.

Required education: High school or equivalent

or Part-time is available

**Salary**: $14.00

**Job Types**: Full-time, Part-time

Pay: $16.00 - $16.50 per hour

Expected hours: 40 per week

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Holidays
- Night shift
- On call

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Work Location: In person