Front Desk Associate

4 days ago


Peoria Arizona, United States Residence Peoria Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Residence Peoria. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Responsibilities:
  • Register guests and process room reservations in a timely and efficient manner
  • Provide accurate and up-to-date information on hotel services, facilities, and local attractions
  • Handle guest inquiries and resolve any issues or concerns in a professional and courteous manner
  • Process payments and handle cash handling duties
  • Maintain a clean and organized front desk area, including the lobby and surrounding areas
  • Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise
Requirements:
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred
  • Previous experience in a hotel or customer service role preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Basic math skills and accuracy with handling cash and credit transactions
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays
Benefits:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Free breakfast and use of hotel amenities
  • Discounts on hotel stays and services


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