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Revenue Operations Manager

4 months ago

Kalamazoo, United States Level Data LLC Full time

**The Company**

Level Data, a rapidly expanding software-as-a-service (SaaS) company, is dedicated to transforming lives within the education technology sector. Level Data currently serves over 1,750 school districts and state government bodies across the US and Canada. Level Data serves its customers through a variety of data-oriented backend solutions. Growing over 20% annually, Level Data is a sponsor owned business building upon its core customer base via organic growth and acquisitions of adjacent businesses in the EdTech sector.

Level Data's mission is rooted in nurturing a passionate team that prioritizes customer satisfaction. Guided by values such as listening first and assuming positive intent, the Company challenges the status quo with a proactive mindset and places customers at the forefront of every decision.

The Company is supported by a fully remote workforce.

**Overview & Responsibilities**

This individual is expected to perform the daily Sales Operations duties commonly associated with a position of this caliber, while championing bigger picture initiatives around data integrity and go-to-market. This individual will work extensively with relevant stakeholders in Sales, Marketing and CX, as well as stakeholders affecting the data flow (including third party consultants as needed). This role will have exposure to other misc. ad-hoc analysis for Board meetings and strategic reviews, as well as the integration of acquired businesses and new products.

**Data Visualization**

The main responsibility of this role is to expand the data visualization capabilities for the full go-to-market motion. Leveraging pre-existing tools including HubSpot, Salesforce, and Excel based dashboarding, this individual is expected to drive data-based decision making across Sales, Marketing and Sr. Leadership.
- Report weekly and monthly on new and expansion bookings, pipeline analysis, trends, etc. leveraging and improving upon existing dashboarding
- Review bookings progress and analyze areas of improvement across products, regions, and other relevant cohorts alongside VP Sales, CRO, CFO and FP&A Director
- Refine outputs analyzing funnel leakage and partner with Customer Experience team to jointly report on and address customer churn
- Produce timely and accurate monthly commissions reports driving sales team compensation
- Partner with sales in the design, development, and implementation of sales quotas, targets, and incentive plans for sales staff
- Identify go-to-market process enhancements through data analysis
- Track and measure sales team progress toward pre-established goals using appropriate sales metrics

**Data Infrastructure**
- Refine previously established sales territory assignments for sales operations personnel
- Champion future CRM migration / optimizations
- Lead the sales ops integration with new products and acquired businesses
- Collaborate with marketing team for reporting across new promotions and campaigns
- Create alignment in data flow across billing and customer experience teams

**Who are you**:

- You're a SaaS Rev Ops veteran with 3-6 years of experience
- You are a pro in managing a CRM and have seen it work at scale
- You are adept at helping sales teams reach quotas / forecasts / budgets through your recommendations and analysis
- You are a hands-on team player and self-starter

**Qualifications**:

- Holds people accountable and influences without authority
- Advanced in CRM systems such as Hubspot / Salesforce
- Advanced in Microsoft Excel
- Leads by example, creating a sense of energy, ownership, and personal commitment
- Excellent communication and organization skills
- Possesses deep analytical skills and is able to process information quickly and make decisions in a timely manner
- Strong sense of self and can relate well to works; learns quickly and can adapt to changes in timeframes, people and situations with ease; remains calm under pressure
- 3 - 6 years of applicable experience in revenue operations roles or similar (SaaS strongly preferred)

**Benefits**
- Unlimited vacation
- 4% 401k Match
- Competitive Healthcare
- Compensation Range $100,000 - $130,000 (Based on experience)