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Assistant Manager of Outlets

4 months ago

Lake Geneva, United States Grand Geneva Resort Full time

**Description**

**Make a positive difference in the lives of the people and communities we serve, and the associates we employ.**

**Working at the Grand Geneva Resort & Spa means you're not just a number - you're a member of our family. You'll receive all the benefits of working at a AAA Four Diamond resort in a small community, combined with the benefits of a larger hotel management company based in Wisconsin. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.**

**Our Team is looking for **_People Pleasing _**individuals who want to do the following**:

- Turn our guest's ordinary day into an extraordinary day ✨
- Love where they work ✨
- Be appreciated for what they bring to a team ✨
- Learn and grow with a company who truly values it's people ✨

**Grand Perks**:

- Free meals every shift made by our talented culinary team
- Paid time off
- Golf, Ski, Restaurant & Spa discounts
- Hotel room discounts as low as $49 per night
- WELL Spa Gym membership for $16 per paycheck
- Advancement opportunities across the property and US
- Friendly work atmosphere
- Holiday, jury duty, & bereavement pay

Position Purpose

Responsible for supervising/managing and overseeing the following departments Grand Café, Grand Centra,, In-Room Dining, Lobby Lounge, and Pool Bar.

Essential Functions
- Provide leadership to departments to achieve their goals and objectives.
- Communicate goals and objectives effectively and inspire employees to achieve those goals.
- Sell concepts and ideas to management, peers and employees.
- Instill guest service attitude in all employees.
- Fully understands the menu and wine list. From the standpoint of ingredients and preparation of the dishes to the delivery and service expected to accompany the dish.
- Direct and consistent communication with the culinary and management team.
- Listens to and resolves customer complaints regarding service, product and personnel.
- Assist in managing the daily operations of the food and beverage outlets including scheduling, cost control, guest relations and company policies.
- Perform other duties as assigned.

Position Requirements
- Requires a minimum of 1 year restaurant and supervisory experience.
- Ability to work a varied schedule including nights, weekends and holidays.
- Clear, concise written and verbal communication skills.

Reporting Relationship Restaurant Manager

Exemption Status

Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Grand Geneva is an Equal Opportunity Employer