Brissago Server Assistant

2 months ago

Lake Geneva, United States The Marcus Corporation Full time

If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Brissago Server Assistant tojoin our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Our Team is looking for People Pleasing individuals who want to do the following:

•Turn our guest's ordinary day into an extraordinary day

•Love where they work

•Be appreciated for what they bring to a team

•Learn and grow with a company who truly values it's people

What's in it for you?

  • Flexible Scheduling
  • Free meals every shift made by our talented culinary team
  • Paid time off
  • Golf, Ski, Restaurant & Spa discounts
  • Hotel room discounts at Marcus properties
  • Discounted WELL Spa Gym membership
  • Advancement opportunities across the property and US
  • Friendly work atmosphere
  • Holiday, jury duty, & bereavement pay
  • Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
  • Recognition programs (aka get paid to celebrate)
About the role

Be a part of a Grand experience as a Server Assistant Assist with delivery and service of hotel food and beverage offerings to the restaurant guests.

What will you be doing?
  • Fully understands the menu and wine list. From the standpoint of ingredients and preparation of the dishes to the delivery and service expected to accompany the dish.
  • Delivers all required Service Accents to the guest (e.g., SSA presentation, bread presentation, horseradish/cheese grating, dessert presentation).
  • Maintains a neat, clean, organized, safe work environment.
  • Transports and polishes clean wares, utensils and accessories to area needed.
  • Must be proficient in multi-tasking.
  • Must comply with opening and closing as well as running side work necessities.
  • Direct and consistent communication with the culinary and management team.
  • Listens to and resolves customer complaints regarding service, product and personnel.
  • Must effectively process service responsibilities from service staff. Eg. Servers and Bartenders
  • Meticulously cleans and resets dining room tables and booths during and after meal
  • Perform other duties as assigned.
What do you bring to the role?
  • Someone who is passionate about people and travel
  • Willing to work weekends
  • LOVES meeting new people and interacting with guests
  • Has reliable transportation to and from work
  • Past experience in hotels and customer service a plus
  • Enjoys proactively using their creativity to personalize the guest experience


WARNING: must be prepared to be a part of guest memories for years to come

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

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