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Help Desk Analyst

3 months ago

Washington, United States iQuasar LLC Full time

**RESPONSIBILITIES**:

- Demonstrate technical knowledge and experience with setup, support configuration, and troubleshooting for
- Microsoft Windows 10
- Microsoft Office 365 suite of products (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint)
- Microsoft Project/Visio
- HP Desktops/Laptops/Tablets
- iPhones and iOS
- Professional experience in using Active Directory
- Execute PowerShell scripts
- Use SCCM to manage workstations and laptops and design and support non-standard Windows 10 configurations as needed
- Interface with internal customers of varying technology acumen and other technical support teams within the Federal Reserve Board to resolve a range of technical issues
- Demonstrate ability to follow standard operating procedures and processes through past work experience and assist the team in automating processes where possible
- Experience managing support efforts using a ticketing system such as ServiceNow or Remedy
- May be called upon to provide occasional support over nights and weekends

**REQUIRED QUALIFICATIONS**:

- At least five (5) years of experience providing helpdesk/desktop support in a Microsoft Windows Environment.
- Perform as a Tier 2 or Tier 3 Information Technology Help Desk support.
- Must be customer service oriented and self-motivated.
- Demonstrated analytical and problem-solving skills.
- Strong interpersonal and communication skills who can work with people at various levels of the organization

**EDUCATION**:

- Bachelor's degree in related field

**Job Type**: Contract

Pay: Up to $45.00 per hour

Schedule:

- Day shift

Application Question(s):

- Are you a US Citizen or GC Holder?

**Education**:

- Bachelor's (required)

**Experience**:

- Troubleshooting Windows 10: 2 years (required)
- helpdesk/desktop support in a MS Windows Environment.: 6 years (required)
- Tier 2 or Tier 3 Information Technology Help Desk support: 3 years (preferred)

Work Location: In person