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DRC-Help Desk Analyst 2/ HDA2

2 months ago

Washington, United States vTech Solution Full time
Job DescriptionJob DescriptionShort Description: A help desk analyst 2 with preferred experience with Polycom RMX, Resource Manager, and endpoints along with Microsoft Office 365, and can work successfully across multiple teams with professional written and oral communication. AM:Shalaka

Complete Description:

ODRC expects help desk analyst 2/video support specialist with preferred experience with Polycom RMX, Resource Manager, and endpoints along with Microsoft Office 365, and can work successfully across multiple teams with professional written and oral communication.

  • Education: Preferred Education:4-year college degree Years of Relevant Experience: 2 years Key Skills:
  • Process andschedule for videoconference requestsand manage other issues viatelephone and email.
  • Last year wescheduled over 12,000 conferences.
  • Utilize MicrosoftO365
  • Assist withday-to-day management of videoconferencing operations for our multisitevideoconferencing network
  • Use professionalwritten and oral communication
  • Work successfullyacross multiple teams
  • Provide analyticaland troubleshooting support for video endpoints and fiber networks
  • Support conferenceroom meetings, point-to-point and multipoint (bridge) video teleconferences
  • Prefer experiencewith Polycom and Cisco infrastructure and endpoints
  • Provide limitedaudio/video support for management off-site activities
  • Maintain strictconfidentiality for all videoconferencing activities
  • Report operationaland technical issues to managers.


SkillRequired / DesiredAmount of ExperienceExperience with Polycom RMX, Resource Manager, and endpointsHighly desiredCollege DegreeRequired4 YearsUtilize Microsoft Office 365RequiredUse professional written and oral communicationRequiredWork successfully across multiple teamsRequired