![ClearpointCo.](https://media.trabajo.org/img/noimg.jpg)
Desktop Support Analyst
4 weeks ago
TTITLE: Desktop Support Analyst
LOCATION: West Houston
TYPE: Contract 3 Months contract could go contract to hire
RATE: $26.00 - $28.00 Per hour
SUMMARY:
Will follow documented processes and procedures to ensure quality controls and quality assurances are in place for all aspects of the support services role from customer service to software and hardware are maintained. The Technical Specialist will be the first point of escalation on service issues.
DUTIES:
- Respond to incoming calls
- Troubleshoot, resolves, integrate, install, support, and maintain - software, operating systems: - Windows.
- Provide technical installation and maintenance of hardware and system software.
- Contact software and hardware vendors to request service regarding defective products.
- Image and configure computers using Image X.
- Assigns; logs; tracks; and prioritizes trouble tickets in the company ticketing system.
- Handles all aspects of incoming/open tickets (i.e. calls after hours; weekends; as well as, rotating schedule).
- Works with team members to identify issues and trends and suggests long-term strategies to help mitigate future issues.
- Creates and maintains support documentation as needed.
**REQUIREMENTS**:
- 4+ years of desktop support experience
- Desktop support experience, (Hardware, software and OS)
- Assigns; logs; tracks; prioritizes and escalates tickets in the company ticketing system.
- AD/Azure experience (account creation, user management)
- Troubleshoots, resolves, integrates, installs, supports and maintains
- SCCM deploying package troubleshooting
- Troubleshooting and problem analysis techniques.
- Ability to Multi-Task, prioritize and manage workload and perform under pressure to meet SLA’s and thrive in a busy environment, is essential.
- Excellent interpersonal, verbal, and written communication skills, are required.
- Must be a self-starter, quick learner, and highly motivated, ability to work in a flexible, team-oriented environment, is required.
- Associate degree or technical institute degree/certificate in Computer Science, IS, or other related field, required
- Or equivalent work experience instead of a degree. (minimum of 4 year’s work-related experience)
EDUCATION:
- Associates Degree or technical institute degree/certificate in Computer Science, IS, or equivalent work experience in lieu of degree.
- A+/Network+ Certificate, is required.
-
Desktop Support Analyst
4 weeks ago
Houston, United States CareOne Full timeJob Description Great new Career Opportunity in Long Term Care Pharmacy! Now Hiring - Desktop Support Analyst - Houston, TXHours: M-F 10am to 7pm and on call coverage every 4th weekend. The Desktop Support Analyst will be responsible for, but not limited to: Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and...
-
Desktop Support Analyst Ii
3 weeks ago
Houston, United States DYOPATH Full timeDYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...
-
Desktop Analyst
6 days ago
Houston, United States Cognizant Full timeTitle : Desktop Analyst (MAC Support) - Onsite **Practice - CIS - Cloud, Infrastructure, and Security Services** **About Cloud Infrastructure & Security Services**:Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help...
-
IT Desktop Analyst
4 weeks ago
Houston, United States Radiant Digital Full time**Job Title : IT Desktop Analyst** **Location : Houston TX USA 77032** *Duration : 12 months contract to Full time * **Description**: Under general supervision, applies a high level of Information Technology skills in direct support of Halliburton employees and partners. Troubleshoot complex desktop software and hardware problems. Provide desk-side and...
-
Desktop Support Specialist
2 weeks ago
Houston, United States Robert Half Full timeWe are seeking a professional and highly motivated Desktop Support Analyst to join our IT team. The Desktop Support Analyst will primarily be responsible for providing technical assistance to our staff, troubleshooting software and hardware issues, installing applications, and resolving all computer-related problems.Responsibilities:Offer timely technical...
-
IT Desktop Support
4 weeks ago
Houston, United States Dutech Systems Full timeTitle: Sr IT Desktop Analyst Location : Houston,TX,USA,77032 Under general supervision, applies a high level of Information Technology skills in direct support of Halliburton employees and partners. Troubleshoot complex desktop software and hardware problems. Provide desk-side and remote support in the use of systems in a LAN/WAN environment. Follow-up...
-
Desktop Support Analyst II
1 month ago
Houston, Texas, United States DYOPATH Full timeDYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...
-
Desktop Support Analyst II
4 weeks ago
Houston, Texas, United States DYOPATH Full timeDYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...
-
Desktop Support Analyst
3 weeks ago
Houston, United States Radiant.digital Full timeUnder general supervision, applies a high level of Information Technology skills in direct support of Halliburton employees and partners. Troubleshoot complex desktop software and hardware problems. Provide desk-side and remote support in the use of systems in a LAN/WAN environment. Follow-up with customers to assure satisfactory incident closure; updates...
-
IT Desktop Analyst
4 weeks ago
Houston, United States nForce Corp Full time**Job Title : IT Desktop Analyst** **Duration : Contract** **Location : Houston, TX** **Description**: Under general supervision, applies a high level of Information Technology skills in direct support of Halliburton employees and partners. Troubleshoot complex desktop software and hardware problems. Provide desk-side and remote support in the use of...
-
Desktop Support Specialist
4 weeks ago
Houston, United States BlackRock Resources LLC Full timeJoin Our Team as an End User Support Analyst in Houston, Texas!Are you passionate about providing top-notch technical support and resolving IT issues? We are looking for a skilled End User Support Analyst to join our client’s team and ensure their internal employees and end-users have a seamless and efficient experience.You must be able to work in the U.S....
-
Desktop Support Specialist
4 weeks ago
Houston, United States BlackRock Resources LLC Full timeJoin Our Team as an End User Support Analyst in Houston, Texas!Are you passionate about providing top-notch technical support and resolving IT issues? We are looking for a skilled End User Support Analyst to join our client’s team and ensure their internal employees and end-users have a seamless and efficient experience.You must be able to work in the U.S....
-
Desktop Support Specialist
4 weeks ago
Houston, United States BlackRock Resources LLC Full timeJoin Our Team as an End User Support Analyst in Houston, Texas!Are you passionate about providing top-notch technical support and resolving IT issues? We are looking for a skilled End User Support Analyst to join our client’s team and ensure their internal employees and end-users have a seamless and efficient experience.You must be able to work in the U.S....
-
Desktop Support Specialist
4 weeks ago
Houston, United States BlackRock Resources LLC Full timeJoin Our Team as an End User Support Analyst in Houston, Texas!Are you passionate about providing top-notch technical support and resolving IT issues? We are looking for a skilled End User Support Analyst to join our client’s team and ensure their internal employees and end-users have a seamless and efficient experience.You must be able to work in the U.S....
-
Deskside Support Analyst
4 weeks ago
Houston, United States Cayuse Shared Services Full timeOverview: **Desktop Support Analyst** **Description** This position will be hybrid with 4 days required on-site sitting in the Houston, Tx office. The Desktop Analyst will provide day-to-day support for the build and run operations of the end-user computing and technology environment at our Telecommunications Industry...
-
Desktop Support
1 day ago
Houston, United States Procom Full timeOn behalf of our client, Procom Services is seeking an End User Support Analyst. 6-month contract with potential for extension/hire Hybrid work schedule is REQUIRED - Houston, Texas 77077 Duties includeproviding technical support and assistance to internal employees and end-users. This role involves troubleshooting, diagnosing, and resolving software,...
-
IT Desktop Support
2 weeks ago
Houston, United States PrideStaff Full timeThe primary purpose of this position is to (1) Provide Desktop & Server Administration support to the Houston, Cy-fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Denver and other offices and employees of the law firm. Provide Prompt & Professional Technical Support to End Users Setup New Employees - Computer, Access Cards, Phone, Applications, etc....
-
Windows Desktop Support
3 weeks ago
Houston, United States It vision group Full timeJob DescriptionJob DescriptionWindows Desktop SupportOnsite Spring, TXRole DescriptionAs a Windows Desktop Support, you will be responsible for providing technical support and troubleshooting for desktop computers and printers. You will be responsible for resolving any issues related to desktop support.QualificationsStrong knowledge of Desktop Computers,...
-
Desktop Support Specialist
4 weeks ago
Houston, United States Clearwater People Solutions Ltd Full timeOnsite Desktop Support Engineer!Are you passionate about delivering top-notch IT services and providing exceptional support to end-users? If so, we've got the perfect opportunity for you! We're seeking a skilled Onsite Desktop Support Engineer to join a dynamic team and play a pivotal role in ensuring business operations run smoothly.As an Onsite Desktop...
-
Desktop Support Specialist
4 weeks ago
Houston, United States Clearwater People Solutions Ltd Full timeOnsite Desktop Support Engineer!Are you passionate about delivering top-notch IT services and providing exceptional support to end-users? If so, we've got the perfect opportunity for you! We're seeking a skilled Onsite Desktop Support Engineer to join a dynamic team and play a pivotal role in ensuring business operations run smoothly.As an Onsite Desktop...