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Desktop Analyst

3 months ago

Houston, United States Cognizant Full time

Title : Desktop Analyst (MAC Support) - Onsite

**Practice - CIS - Cloud, Infrastructure, and Security Services**

**About Cloud Infrastructure & Security Services**:Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

**Please note, this role is not able to offer visa transfer or sponsorship now or in the future**

Location: Houston, TX

Job summary:
Experience : 11to15yrs

Technical Skills : Desktop Management - MAC Desktop Management - SCCM Field Services, Citrix Xen Server administrationDesktop Support - Remote

Shift :Rotational

Roles & Responsibilities:

- Manage and oversee desktop management for MAC environments to ensure optimal performance and user satisfaction.
- Implement and maintain SCCM for efficient software distribution patch management and asset tracking.
- Provide field services support including troubleshooting hardware repairs and software installations.
- Collaborate with cross-functional teams to develop and implement IT infrastructure strategies.
- Ensure compliance with company policies and industry standards in all desktop management activities.
- Conduct regular audits and assessments to identify and mitigate potential risks in the desktop environment.
- Develop and maintain documentation for desktop management processes and procedures.
- Train and mentor junior team members to enhance their technical skills and knowledge.
- Lead projects related to desktop management and field services ensuring timely and successful completion.
- Monitor and analyze system performance making recommendations for improvements as needed.
- Provide technical support and guidance to end-users resolving issues promptly and effectively.
- Stay updated with the latest industry trends and technologies to ensure the company remains competitive.
- Contribute to the development of disaster recovery plans and ensure desktop environments are resilient.

**Qualifications**:

- Possess extensive experience in desktop management for MAC environments.
- Demonstrate proficiency in SCCM for software distribution and patch management.
- Have a strong background in providing field services support including troubleshooting and repairs.
- Nice to have experience with Citrix Xen Server administration.
- Exhibit excellent problem-solving skills and the ability to work under pressure.
- Show strong communication skills to effectively collaborate with team members and stakeholders.
- Display a proactive approach to identifying and addressing potential issues in the desktop environment.
- Have a commitment to con

CERTIFICATION:

- SCCM ADMINISTRATOR
- APPLE CERTIFIED SUPPORT PROFESSIONAL

**Salary and Other Compensation**:
Applications will be accepted until 07/08/2024.
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan