Desktop Support

3 days ago


Houston, United States Procom Full time

On behalf of our client, Procom Services is seeking an End User Support Analyst.
6-month contract with potential for extension/hire
Hybrid work schedule is REQUIRED - Houston, Texas 77077


Duties includeproviding technical support and assistance to internal employees and end-users. This role involves troubleshooting, diagnosing, and resolving software, hardware, and network-related issues. The analyst works closely with the IT Service Desk to ensure a seamless and efficient user experience.

Essential Duties and Responsibilities:

  • Provide support and resolve end-user computing issues with minimal supervision
  • Respond to incidents and service requests for Workstation Services
  • Document work logs and ticket resolutions for team reference
  • Analyze incidents and escalate if a corporate-wide solution is required
  • Develop knowledge base articles based on incident resolutions
  • Assist with problem management
  • Perform basic hardware and software installations, configurations, and maintenance
  • Provide step-by-step guidance to resolve technical issues
  • Escalate complex issues to appropriate IT specialists
  • Analyze common user issues to identify improvement areas
  • Proactively communicate IT system updates and changes
  • Assist in developing end-user training materials
  • Collaborate with other IT teams for consistent support
  • Stay up-to-date with new technologies
Required Skills and Experience:
  • Associate's or Bachelor's degree in Computer Science, IT, or related field
  • 2-3 years in technical support or help desk role
  • Strong troubleshooting and problem-solving skills
  • Proficient in Microsoft Office 365, desktop OS, and business software
  • Excellent verbal and written communication skills
  • Quick learner, able to apply creative solutions
  • Prioritization and multitasking skills
  • Customer-focused mindset
  • Flexibility in a dynamic, fast-paced environment

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