Front Desk Associate
2 months ago
Job Summary:
**Duties**:
- Greet and welcome guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Answer phone calls and provide accurate information to guests
- Assist guests with inquiries and resolve any issues promptly
- Process reservations and cancellations following hotel procedures
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
- Errands as needed
- Provides valet and car parking services
- Housekeeping when needed
- Ensures each property and rooms are tended to before guest arrival
- Coordinates room status updates with the housekeeping department including: check-outs, late check-outs, early check-ins, and special requests
- Maintains the cleanliness and neatness of the property common areas
- Knows all safety and emergency procedures including accident prevention policies
- Ensures entryways and sidewalks are clear of ice and snow at all times
**Experience**:
- Previous experience in hotel management or front desk operations preferred
- Proficiency in multilingual communication is a plus
- Knowledge of guest services, phone etiquette, and phone systems
- Strong hospitality background with a focus on hotel or hospitality management
Pay: $18.88 - $22.73 per hour
Expected hours: 24 - 40 per week
**Benefits**:
- Paid time off
Schedule:
- Evening shift
- Holidays
- Morning shift
Work setting:
- In-person
Ability to Relocate:
- Portsmouth, NH: Relocate before starting work (required)
Work Location: In person
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