Front Desk Associate

2 months ago


Portsmouth, United States J GROUP INC Full time

Job Summary:
**Duties**:

- Greet and welcome guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Answer phone calls and provide accurate information to guests
- Assist guests with inquiries and resolve any issues promptly
- Process reservations and cancellations following hotel procedures
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
- Errands as needed
- Provides valet and car parking services
- Housekeeping when needed
- Ensures each property and rooms are tended to before guest arrival
- Coordinates room status updates with the housekeeping department including: check-outs, late check-outs, early check-ins, and special requests
- Maintains the cleanliness and neatness of the property common areas
- Knows all safety and emergency procedures including accident prevention policies
- Ensures entryways and sidewalks are clear of ice and snow at all times

**Experience**:

- Previous experience in hotel management or front desk operations preferred
- Proficiency in multilingual communication is a plus
- Knowledge of guest services, phone etiquette, and phone systems
- Strong hospitality background with a focus on hotel or hospitality management

Pay: $18.88 - $22.73 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Paid time off

Schedule:

- Evening shift
- Holidays
- Morning shift

Work setting:

- In-person

Ability to Relocate:

- Portsmouth, NH: Relocate before starting work (required)

Work Location: In person



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