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Customer Service Representative

3 months ago

Sacramento, United States MYGRANT GLASS COMPANY INC Full time

In the bustling world of Mygrant Glass, where precision and efficiency are paramount, there's one indispensable figure who stands out amidst the whirlwind of activity - the Customer Service Representative extraordinaire. With lightning reflexes and a warm smile, they field calls with finesse, swiftly processing CODs and gracefully accepting payments. But their talents don't end there. Seamlessly navigating the order process and handling customer returns with finesse, they embody the epitome of exceptional service. A true team player, they thrive in the fast-paced environment, their calm demeanor and quick thinking serving as a beacon of reliability for colleagues and customers alike. In the symphony of glass distribution, this Customer Service Representative is the maestro, orchestrating seamless transactions and leaving a trail of satisfied customers in their wake.

**Customer Service Representative**

**Non-Exempt**

**Reports To: Branch Manager**

***:

- A Customer Service Representative works with clients who have orders, complaints or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.**ESSENTIAL JOB FUNCTIONS**:

- Enter customer orders for auto glass parts and process customer returns.
- Process daily cash, credit cards, and check deposits with accurate data entry.
- Assist with inventory - interacting with operation warehouse inventory control.
- Interact with customers via telephone and in-person providing information and assistance.
- Manage customer accounts with discretion and escalate customer concerns as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
- Keep records of customer interactions, process customer accounts and file documents.
- Manage large amounts of incoming phone calls.
- Develop working knowledge of the evolving products and services to better serve customers.

**PROFESSIONAL EXPERIENCE, SKILLS, ABILITIES**:

- Professional demeanor with superior telephone and people skills.
- Able to communicate clearly.
- Must be organized and able to multi-task.
- General knowledge of Microsoft products.
- Type 30 wpm (preferred).
- Ability to work collaboratively in a team environment.
- Excellent at resolving customer conflict.
- Willing to learn and follow directives.
- Exhibit patience and attentiveness.
- Exceptional time management skills with impeccable follow through.
- Technologically proficient.

**EDUCATION REQUIREMENTS**
- High School Diploma, GED or equivalent preferred.

**PHYSICAL DEMANDS**

This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); and/or assembly or fabrication of parts at distances close to the eyes; Ability to perceive the nature of sounds at normal speaking levels with or without correction, and making fine discriminations in sound; Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects;. Must be able to remain in a stationary position and/or upright, for prolonged periods of time, traverse stairs, maneuver in tight spaces, reach overhead, squat, bend, kneel, stoop, and crouch occasionally during 8-10-hour work shift.

Mygrant Glass Company is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Mygrant Glass Company will provide reasonable accommodation(s) to all qualified applicants and employees with disabilities, where their disability affects the performance of their essential job functions, except when doing so would result in undue hardship.

**BASE SALARY**:
The base pay range for this position is $19/hr to $23/hr. The listed range is what we reasonably expect to pay for this opportunity at the time of this posting. Actual compensation is based on a variety of factors, including but not limited to, the individual’s experience, education, certifications, knowledge, skills and geography/ work location, and may ultimately be more or less than the posted range. Base pay does not include other forms of compensation, such as our offered benefits including medical, dental, vision, life insurance, FSA and 401k plan, holiday, sick and va