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Recovery Representative I

3 months ago

Tustin, United States SchoolsFirst FCU Full time

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Recovery Representative I

Pay Range:
$22.68 - $32.88

Scheduled Weekly Hours:
40

What You’ll Be Doing
- Responsible for collecting on charged-off loans made by the Credit Union. Provide direct assistance to our Members by working with them to identify the true cause of non-payment in order to provide personalized options.
- Essential Job Functions
- Work on charged-off loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.
- Responsible for working specialized queues for defaulted repayment plans
- Work with our Members and 3rd parties to set up repayment plans, negotiate settlements, re-establish Membership services, and perform account maintenance in order to accurately reflect the approved arrangements.
- Review charged-off loans for possible collection agency placement. Partner with team and management to refer accounts for litigation review.
- Assist management and team with miscellaneous projects and reporting including 1099-C tax form filings, monthly audits, and collection agency placements
- Additional Job Functions
- Performs other duties as assigned
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Additional Skills
- Excellent verbal and written skills
- Conflict resolution and negotiation skills
- Active listening skills
- Experience with inbound/outbound phone system preferred
- Intermediate computer and typing skills
- Basic skip tracing skills
- Education/Years of Experience/Certifications
- High School Diploma required
- Minimum of 2 years of previous related experience required
- Previous financial institution or credit union experience preferred
- Knowledge FDCPA, TCPA and SCRA
- SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.