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Call Center Customer Service Representative
3 months ago
**Audicon is one of the leading company in OTC hearing aid industry. We are seeking customer service agent to join our team. You will be responsible for reaching out to potential customers, answer their questions, resolve their issues, complete the transactions and continue providing service and support after sales. Bilingual abilities in **Spanish** **and French are a major plus for the role but not necessary to apply.**
**Customer Service Agent Job Responsibilities**:
- Call customers upon receiving the sales leads.
- Identify customer’s needs, answer their questions and inquiries.
- Seize opportunities and complete sales transaction when they arise
- Provide information about our products and services
- Research, troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Update knowledge base after evolving products and services.
- Send daily report to direct supervisor
**[Work Hours and Benefits]** The is a full time position and requires to work 40 hours a week, Monday-Friday and sometimes may work remotely as needed. Light travel (less than 20%) domestically and internationally may be needed.
Audicon will provide annual salary range from $40k-50k. Audicon will also provide competitive benefit including health insurance, dental and vision, holiday leaves, PTO, 401k, etc.
**Customer Service Agent Qualifications and Skills**
- Audiology knowledge and experience highly preferred
- Advanced customer focus and customer service skills
- Excellent interpersonal skills
- Great verbal and written communication skills
- Ability to multi-task, set priorities and manage time effectively
**Education and Experience Requirements**
- Bachelor or equivalent, major is not limited
- Three years’ experience working in call center
Pay: $400,000.00 - $500,000.00 per year
**Benefits**:
- 401(k)
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Ontario, CA 91764: Relocate before starting work (required)
Work Location: In person
