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Customer Service Representative

2 months ago

Ontario, California, United States RXO Full time
About the Role

RXO is a leading provider of transportation solutions, revolutionizing the industry with cutting-edge technology and a massive network. As a Customer Service Representative in Last Mile, you will ensure outstanding service delivery to customers, business partners, and drivers.

Key Responsibilities
  • Assist customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose, assess, and resolve problems or issues
  • Monitor progress of delivery routes
  • Scan haul-away pods and verify stamps
  • Process changes or cancellations to delivery orders
Requirements
  • Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
  • High school diploma or equivalent
  • 1-year related experience preferably within a call center environment
  • Strong customer service skills and the ability to satisfactorily resolve issues
  • Solid ability to multitask with exceptional organizational skills
  • Ability to thrive under pressure while delivering solutions that exceed customer expectations
What We Offer
  • Competitive pay
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Life insurance, disability
  • Employee Assistance Program (EAP)
  • Paid time off
  • Tuition reimbursement program
Our Culture

We value diversity, inclusivity, and teamwork. We welcome everyone regardless of background, identity, or ability. Our goal is to deliver exceptional service and exceed customer expectations.

Next Steps

Ready to take the next step? Fill out an application now and join our talent community to learn about future opportunities.