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Front Desk Supervisor

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Montgomery, United States Margaritaville Lake Resort Full time

About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company Location Description: Come be a part of something bigger Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

- Full Time employees have access to Medical and Dental insurance to fit your needs
- Pyramid Global Learning (You can grow both personally and professionally through on-line webinars and self-study courses)
- 401K match (Let us help you build your financial future)
- Companywide Hotel Room Discounts (Who doesn’t love to get away)
- Paid Time Off
- Employee Assistance Program (We are here to support you)
- Employee family events (bring the kids)
- Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
- Many more, please inquire for more details Join the Margaritaville Lake Resort, Lake Conroe | Houston and love where you work It's the first Margaritaville in Texas and we welcome you to the one and only lake resort on Lake Conroe in Montgomery, Texas. Overview:
Inspired by the lyrics and island lifestyle of singer, songwriter and best-selling author Jimmy Buffett, Margaritaville Lake Resort, Lake Conroe | Houston is the destination resort and entertainment complex on the shores of beautiful Lake Conroe, Texas. We offer an exciting and fun employment experience where creating fun and escapism for our guests is the goal we seek to exceed every day.

Margaritaville Lake Resort, Lake Conroe | Houston is a uniquely situated waterfront property offering 303 all-suite accommodations, extensive water and recreational activities including a three-acre waterpark and 80 boat slip marina, 72,000 square-feet of combined conference and meeting facilities, five unique Margaritaville restaurant and bar concepts, a large and luxurious on-site spa, tennis and pickleball courts, and an 18-hole waterfront golf course.

As the Front Desk Supervisor, your role is essential to creating a positive guest experience. You will greet and register guests, provide exceptional service, and ensure the smooth check-in and check-out process, all while maintaining our high standards of hospitality. In addition to your primary responsibilities, this role empowers you to resolve guest situations as they arise and act as the Manager on Duty (MOD) when needed.

**Key Responsibilities, but are not limited to**:

- Warmly greet guests upon arrival with a friendly and sincere welcome.
- Use a positive and clear speaking voice to listen to guest requests, respond appropriately, and provide accurate information about hotel amenities and local attractions.
- Efficiently complete the registration process, inputting and retrieving information from the computer system, confirming key details such as the number of guests and room rates.
- Professionally answer incoming telephone calls, ensuring clear communication.
- Manage guest messages and update guest profiles as needed.
- Assist guests with retrieving mail, small packages, and facsimiles.
- Handle guest complaints with patience, conducting thorough research to find effective solutions and negotiate results.
- Take ownership of guest challenges, ensuring resolution and satisfaction. Remain calm and attentive during emergencies and high hotel activity.
- Plan and implement detailed steps using your judgment and discretion.
- Perform any other duties and tasks assigned by the Front Desk Manager.
- Make on-the-spot decisions when necessary, following up with the Manager in their absence.
- Control inventory for all arrivals on th